Senior Director AI Solutions - Foundever Group

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX

We are looking for a dynamic and experienced professional with a blend of sales and technical expertise to join our AI & Solutions team in a senior role. The ideal candidate will manage strategic clients, spearhead the development of new partnerships, and provide expert guidance on the best market strategies for Foundever’s AI products. Reporting directly to our Chief AI Officer and SVP of Solutions EMEA/US, this role demands exceptional sales skills, technical knowledge, and the ability to handle complex projects while nurturing high-value client relationships

• You will have a keen interest Marketing, Computer Science or related fields.
• 6+ years of experience in sales or business development, with a proven track record of achieving sales and partnership targets, imperatively in a tech-related environment.
• Essential Technical knowledge of AI and software solutions.
• Strong communication and presentation skills, with the ability to communicate technical information to non-technical audiences.
• Fluent in English; and in 1 European language (German is a plus).
• Ability to work under pressure in a fast-paced environment.
• Ability to coach and work with local & regional team members

• Ignite excitement by pitching and showcasing our groundbreaking AI products to strategic clients, transforming the way they do business.
• Forge and nurture powerful connections with clients, driving sales targets while uncovering thrilling new business opportunities that elevate both their success and ours
• Work together with the Chief AI Officer, COO, and CTO to synchronize client engagements, ensuring that our strategies are sharp, and our impact is profound.
• Apply top-tier solutions practices, empowering our local teams to seamlessly integrate AI into compelling, all-encompassing customer experience proposals that leave a lasting impression
• Command the room during technical presentations and demonstrations, showcasing the transformative benefits of our solutions and inspiring clients to envision their future with us
• Serve as the go-to expert on our AI offerings, staying ahead of industry trends and developments to position us as leaders in the field
• Build persuasive and comprehensive financial proposals and pricing strategies for our RFP/Bid management teams that resonate with clients and win business
• Team up with internal stakeholders to guarantee smooth project delivery and unparalleled customer satisfaction, turning clients into enthusiastic advocates.
• Regularly prepare and present dynamic reports on sales performance and client feedback, driving continuous improvement and celebrating our wins!