Senior Director - Corporate Communications - Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Please note: This role will be based in San Mateo, CA and requires an in-office presence 3x per week. 

Freshworks seeks an experienced Senior Director to transform our corporate communications efforts into storytelling that drives impact and action as we climb past $1 billion in revenue. You have a proven track record in strategic communications, media relations, and executive thought leadership as methods to increase company awareness.

You will report to the VP of Corporate Communications and partner closely with the Freshworks executive leadership team to develop forward-thinking narratives that win the hearts and minds of press, investors, customers, and employees. You are a highly collaborative team leader and thrive in a fast-paced environment, with a keen ability to drive communications strategies from planning through execution and delivery of exceptional results. 

Responsibilities:

• Corporate Communications Strategy

  • Lead the planning and execution of holistic, integrated communications campaigns that turn corporate activities including earnings, investor day, and company events into stories that increase awareness among press, investors, customers and future employees. 
     

• Executive Thought Leadership

  • Develop a cohesive thought leadership strategy for the entire Freshworks C-suite that applies our corporate narrative to tech’s biggest trends and our customer’s most acute opportunities. 

  • Create a long term CEO visibility strategy and drive implementation, including identifying, tracking, securing, and executing against an annual calendar of global, top-tier events and thought leadership moments (press & social) by working with cross-functional teams.

  • Develop high-quality written materials that convey the Freshworks’ corporate narrative, including messaging platforms, press releases, Q&As, speeches, opinion articles and social posts.
     

• Issues Management

  • Lead the development of a proactive and reactive crisis and issues communications strategy and cross-functional issues management team on the early detection, identification, and proper handling of opportunities or situations that may have a direct impact on corporate reputation. 
     

• Team Leadership and Development

  • Energize and inspire a team of PR and executive gurus to collaborate on integrated corporate communications programs that position Freshworks as the leader in three large markets, making our software a must-have for the world's modern businesses.

  • Develop and institute communications protocols, best practices, and processes that will drive greater efficiencies across the marketing team and beyond.
     

• Cross Functional Partnership

  • Partner with Finance, Legal, Brand & Creative, Product Marketing, and Strategy teams to ensure consistent storytelling and strategic alignment around paid/earned/owned and social content and programs.

• A proven track record over 15 years formulating messaging and writing exceptional content for c-level executives that differentiates companies in a crowded enterprise software market.

• A clear understanding of the B2B go-to-market motion and quarterly earnings process that consistently achieves shared goals between Comms, IR and Legal.

• An adaptable and proactive mindset that lands top-tier business press and keynotes through an ability to near-instantly grok and reformulate the value of enterprise software in a gripping way that inspires prospects to buy.

• A leader of PR and corporate communications teams that deliver results under high pressure, often ambiguous circumstances, and thrives with minimal direction while being able to manage multiple projects simultaneously.

This role is based in the San Francisco Metro Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package
$237,160-$340,917 USD Base Salary + Variable Compensation

Freshworks Benefits: Freshworks offers multiple options for medical, dental, vision, disability and life insurance. Flexible time off (plus paid US holidays), commuter benefits (attached to a flexible spending account) and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.