Senior Director - Porter Group

Industry leading SaaS company is looking for a Senior Director to head up their team of CSMs and team leaders.  This role requires at least 10+ years of Customer Success leadership WITHIN the software industry.   Those coming from industries outside of SaaS will not be considered.  Must have managed and scaled teams of at least 15-30 CSMs and front-line managers. Will be responsible for building out new processes with many fast-moving pieces.  Great opportunity to make this your own and become part of an already successful organization seeking new perspectives, ideas, and customer experience techniques.  Qualified candidates will have a deep understanding of dashboards and tools (Salesforce, Gainsight, Tableau etc) that measure and analyze data to increase team success.  Experience developing QBR templates, customer health scores, and customer experience strategies is a huge plus!   Salary is flexible depending on experience but ideally looking to offer $180-190K salary plus annual bonus for $200K - $250K plus strong benefits, remote work, and a fantastic company culture.  INTERVIEWING NOW !!