Senior Director - Logistics & Distribution - Hermes

The Team:

The Dayton Distribution and Service Center supports E-commerce, Retail and Wholesale businesses for Hermès in the US. As a service center, we are considered the backbone of the company, providing services to all boutiques and departments while keeping the business in motion with limited delays or interruptions.

The Opportunity:

As the Senior Director of Logistics & Distribution you will collaborate with the Vice President of Distribution & Service Center to create a strategic vision that supports Hermès' business growth and delivers comprehensive B2B, B2C, and B2Q network servicing while maintaining Hermès' standards. This collaborative and strategic partnership will ensure the successful achievement of organizational objectives in a context of strong, sustained US business growth.

The overarching goal is to perform all activities in alignment with the Hermès' culture and service standards, ensuring a cohesive and consistent approach. You will establish a strong reputation and build relationships with Hermès colleagues in both France and the US.

The role will oversee logistics operations at the Dayton Distribution and Service Center as well as 3PL partners. You will work closely with key business partners to improve processes and workflows and drive operational success, ensuring business and internal customer expectations are met. As a key point of contact between internal stakeholders, the role must effectively translate business requirements into continuous process improvements and ensure their implementation.

About the Role:

• Responsible for all logistics operations within the Distribution and Service Center, improving productivity, efficiencies, and accuracy of processes while managing workflows, allocation of resources, and effectively ensuring deadlines are met
• Responsible for ensuring all responsibilities are carried out with Hermès' objectives of implementing sustainable practices. Exhibits a strong commitment to Hermès' eco-friendly mission and work to maintain standards in all operations and processes
• Partners with the Senior Director of Import/Export in order to forecast and understand the inbound workflow
• Partners with the Senior Director of Distribution Service & Traffic in order to prioritize workflows to internal customers (boutiques) and Corporate partners (Special Events, Animations, Store Planning team)
• Partners with the Senior Director of Distribution Service & Traffic team to collaborate in meeting requirements to ensure the overall success, efficiency, and cost effectiveness of the project (Animations / Special Events / Visual)
• Partners with the Inventory Management team to resolve stock discrepancies, anticipate workflows, and alerting team of any issues impacting receiving, put-away, fulfillment, and shipping
• Supports the Inventory Management team through allocation of staff to manage inventory, ensures regular cycle counts are performed, manages damaged inventory and resolves inventory discrepancies promptly. Studies and proposes foreseen improvements in organization of merchandise and physical storage of products ensuring they are easily located and available in the system. Commands a deep knowledge of various systems
• (Warehouse Management System, Order Management System), how they interact and how to improve flows. Anticipates systems challenges and collaborates with key partners to ensure business continuity
• Collaborates with Corporate and Dayton cross-functional teams to align with business strategy and enhance client experience. Suggests procedural improvements and communicates to adhere to project milestones effectively. The coordination will allow for a streamlined approach to project management, ensuring all departments are working towards the same goal
• Key responsibilities include recruiting and selecting new hires, training and coaching existing logistics team members, and providing leadership and direction resulting in high-quality work output that represents the high standards and culture of Hermès
• Develops reporting to regularly track and monitor KPIs to improve processes to fulfillment and elevate the level of service provided by the Call Center team. Manages ad-hoc initiatives and is flexible when needed to assist in projects
• Leads, develops, and motivates management team to perform to their best ability
• Partners with the Corporate Finance team on Budget planning and P&L accountability
• All other duties assigned by the VP of Distribution & Service Center

Supervisory Responsibility:

• Yes

Budget Responsibility:

• Yes

Decision Making Responsibility:

• Yes

About You:

• Qualifications and Education Requirements
  • 15 Years Minimum of Related Experience
  • Bachelor's Degree required; Master's degree preferred
  • LEAN certification preferred
• Preferred Skills
  • Ability to collaborate, communicate, motivate, and support a team promoting mutual respect
  • Ability to work independently to develop a method to achieving goals with little supervision: ability to work under pressure
  • Independence and self-motivation skills: critical to be able to work in a team environment as well as handle projects on his/her own
  • Strong analytical and organizational skills
  • Accountability, accuracy, and attention to detail
  • Experience with project management
  • French and/or Spanish language skills are highly desirable
  • Previous experience at Hermes or another luxury goods retailer
• Preferred Systems and Applications Used
  • Microsoft Outlook, Excel, Word and PowerPoint
  • SAP
  • Warehouse Management System ("Manhattan")
  • EDI
  • Transportation Management System

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

#LI-NS1A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.