Senior Director, Now Assist AI Platform (DT Product Management) - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Title: Sr. Director, Now Assist AI Platform 

Reports To: GVP of Emerging Technologies

The Sr. Director is responsible for bringing together the vision, strategy, and lead the implementation and growth of the Now Assist products, and AI solutions on Now Platform.  This role is crucial in driving the success of our internal adoption of Now Assist, working closely with cross-functional teams to deliver innovative AI-driven solutions on the ServiceNow platform. The ideal candidate will have a strong technical background in ServiceNow platform and AI technologies, coupled with a strategic mindset to guide the product roadmap and ensure alignment with our business objectives. Paramount to be a clear communicator, manage vast cross functional relationships, and influence strategic direction.

You will oversee a virtual team of Now Platform engineers, product managers and program managers, and collaborate with product leaders, and other senior leaders and stakeholders to implement Now Assist products, and deliver innovative and impactful AI solutions leveraging Now AI Platform that enhance the companys products, services, and operations. He/she will also be accountable for the outcomes of the Now Assist AI solutions, such as adoption, user satisfaction, productivity.

Type of the leader we’re looking for:

Shaping, influencing, communicating, transforming, collaborating, connecting the dots, helping us get there by inspiration and influence vs. “owning” and building independently.

Outcome: 

Transform Now Platform into AI Platform for business transformation

Key Responsibilities:

• Drive Implementation: Lead the successful internal implementation of Now Assist products across the organization, ensuring seamless integration with existing systems and processes.

• Collaborate with Product Teams: Work closely with the Now Assist product teams to align product features with internal needs, providing feedback and insights to enhance product development.

• Stakeholder Engagement: Partner with internal stakeholders, including DT, Operations, and other business units, to ensure the effective adoption and utilization of Now Assist products.

• Roadmap Management: Develop and maintain an integrated product roadmap, ensuring alignment with organizational goals and emerging technology trends.

• Metrics and Reporting: Establish and track key performance metrics related to the usage, adoption, and value generation of Now Assist products. Provide regular reports to leadership, highlighting successes and areas for improvement.

• Continuous Improvement: Analyze user feedback and performance data to identify areas for improvement, driving enhancements that increase product adoption and value.

• Technical Leadership: Leverage your deep knowledge of the ServiceNow platform and AI technologies to guide the development and deployment of cutting-edge solutions.

• Now on Now Engagement: Educate customers on how ServiceNow deploys GenAI powered by Now Assist across the Organization,  use-case applications, and provide thought-leadership in human-machine interaction, adoption and value realization

• Customer Zero: we are the first one to implement our products. Create playbooks in partnership with Customer Outcomes to take advantage of our learnings.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field; Masters degree preferred.

• Minimum of 10 years of experience in product management, with a focus on enterprise software solutions.

• Proven experience with the ServiceNow platform and AI technologies.

• Strong leadership skills, strategic-thinking with the ability to influence and collaborate across multiple teams and stakeholders.

• Excellent analytical, problem-solving, and decision-making skills.

• Demonstrated ability to manage complex projects and deliver results in a fast-paced environment.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex and technical concepts to diverse audiences and stakeholders.

Preferred Skills:

• Experience with implementing AI-driven solutions in large organizations.

• Familiarity with various AI frameworks, tools, platforms and methodologies