Senior Director of Business Relationship Management (BRM) - Maximus

The Senior Director of Business Relationship Management (BRM) plays a critical role in bridging the gap between IT and business partners. This position focuses on fostering productive relationships, ensuring effective communication, and driving value within the organization. The BRM serves as a key point of contact for obtaining IT services and information, facilitating collaboration between internal IT teams and business stakeholders. This is a remote position.

Essential Duties and Responsibilities:
- Establish relationships with respective Business partners by attending business meetings, conducting one on one meetings with key business constituents, attending business strategy sessions and off sites, participating in project implementations, etc. (e.g., HHS and Federal).
- Participate in the solution review process on bid and proposal activities
- Establish processes to update internal IT teams with statuses/issues from Business partners and acts on requests for information/action, including defining an escalation process via the Service Delivery team.
- Builds and maintains strong relationships with business partners across the organization and facilitates effective collaboration between IT and business teams.
- Acts as a key point of contact for operations and IT stakeholders to ensure that expectations are managed and met.
- Establish process to remain up to date on projects and active requests for reporting to Business partners by working with the PMO team.

Relationship Building:
-Establish strong relationships with business partners by attending meetings, conducting one-on-one sessions, and participating in strategic discussions.

-Act as a communication bridge between IT and the enterprise, including business partners, finance, contracts, audit, and digital teams.

-Participate in solution reviews during bid and proposal activities.

Internal Communication:

-Update internal IT teams on statuses and issues from business partners (US Services, Federal, OUS, GCC).

-Manage escalation coordination between Enterprise Technology and operations.

-Collaborate with the PMO team to stay up-to-date on projects and active requests.

-Oversee the Enterprise Technology OCM & Communications team (1-5 people) in collaboration across the CDIO organization.

-Experience with organizational change management tools, processes and communications.

Stakeholder Management:

-Serve as a key point of contact for operations and IT stakeholders.

-Manage expectations and ensure alignment between business needs and IT capabilities.

Minimum Requirements

- Bachelor's degree from an accredited college or university in business administration, public administration, health services, computer science, statistics, or a related field. Equivalent combination of education and experience may be considered in lieu of degree.
- 5+ years of management experience; 12+ years of progressive IT-relevant experience.
- Excellent organizational, interpersonal, written, and verbal communication skills
- Knowledge of organization's total Information Technology (IT) environment
- Knowledge and understanding of marketplace experience, developments and trends related to the IT function
- Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications
- Ability to solve problems quickly and accurately
- Capacity to perform comfortably in a fast-paced, deadline-oriented work environment
- Propensity to successfully execute many complex tasks simultaneously
- Capability to work as a team member, as well as independently
- Ability to travel 25-50% nationally on an as needed basis
- Possesses excellent communications skills, both written and verbal and is able to communicate effectively to senior management.

-Bachelor's degree in business administration, public administration, health services, computer science, statistics, or a related field.

-12+ years of progressive IT-relevant experience.

-5+ years of management experience.

-Excellent organizational, interpersonal, written, and verbal communication skills.

-Knowledge of the organization's total IT environment and marketplace trends.

-Familiarity with formal application delivery methodologies.

Desired Skills Experience:

-10+ years of experience in IT application design and delivery.

-5+ years of program and project management experience.

-Proven track record of managing IT/business relationships with mid- to senior-level business executives.

-Ability to assess business impacts and escalate issues effectively.

-Experience managing software budgets.

-Familiarity with disaster recovery planning and business continuity.

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EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.