Senior Director of Cloud Hosting - On Site - PrismHR

Job Summary
PrismHR has an exciting opportunity for an appropriately experienced Director of Infrastructure and Cloud Operations, to provide both strategic and tactical leadership, project direction, management oversight, and with significant hands-on contribution and mentoring to a growing, global team of multi-disciplined infrastructure engineers charged with keeping PrismHR’s production, customer facing and internal environments well monitored, secure, performant and stable. 
  
You must enjoy being a player-coach, and thrive in an extremely fast paced, dynamic environment.

This is a senior technical leadership position reporting to our EVP of Product Delivery, expected to collaborate with product development, product / program management, quality assurance, security and stakeholder functions across PrismHR that have touchpoints to our product delivery engine.

Responsibilities

• Functional responsibility for PrismHR’s core payroll, benefits and HR application hosted production environments, to a scale of 1000 virtualized servers and containers, across multiple 3rd party cloud providers and data centers, and consisting of widely varied modern, mainstream, legacy and niche technologies.
• Strategic and tactical leadership, with strong project management rigor and an agile mindset. An operational and execution-based bias is key, as is an emphasis on customer service for both external and internal constituents.
• Partner with software architecture and development to create and drive cloud technology strategy, with an emphasis on delivering transformational change within an agile model to drive IT Infrastructure and Cloud Operations objectives.
• ​Attract, motivate and develop best-in-class talent.  Mentor and train constantly and eliminate single points of failure.  Develop the next generation of team leadership.
• Ensure reliability and scalability of all customer-facing infrastructure; partner with the security team to ensure all systems and hosted applications meet security standards and criteria.
• Actively support and where appropriate drive the modernization and /or obsolescence of legacy systems.
• Create and monitor relevant KPIs to gauge the health of systems, processes and projects.
• Drive system & technology consolidation and keep footprint manageable and cost-effective
• Utilize expertise in evaluating and identifying appropriate technology platforms for delivering the company's products
• Manage technology vendors, data center providers, and outsourcing agencies to ensure the efficient running of our cloud hosted applications.

Qualifications

• A minimum of 15 years of progressive leadership in information strategy, architecture, technology, and systems, with direct hands-on experience building, monitoring and supporting hosted applications in a software product development environment.  
• Experience leading multi-disciplined, production / cloud hosting operations to scale, and infrastructure teams of 30 professionals, in a multi-cloud, multiple application company, across dozens of parallel infrastructure and software development supporting initiatives and projects.
• Experience managing and supporting infrastructure components - Server, Storage, Network, security, end points, collaboration, Cloud / SaaS.
• Prior success having led migrations of complex hosted application infrastructure and systems to the public cloud (Microsoft Azure preferred).
• Significant experience supporting legacy systems and modernization initiatives across multiple cloud and data center providers.
• Ability to build strong interpersonal relationships with peers, leaders, customers and other senior management within and outside organization
• Significant project management and agile experience; commitment oriented.
• Excellent verbal and communication skills; outstanding analytical and time-management skills; fosters a spirit of collaboration and teamwork.
• SOC2 or comparable security compliance program experience; NIST highly preferred.
• *Must be able to work Eastern time zone hours. *

​​​​​​​ Key technology experience

• Deep knowledge with Linux Servers, Windows Servers, Databases, and Networking, storage and networking infrastructure
• Deep experience with AWS and cloud architectures/services; good hands-on knowledge on AWS Services like EC2, VPC, S3, ELB, RDS, Route53, WorkSpaces,
• CloudWatch, CloudTrail, and more (or comparable Azure experience).
• Experience in working with infrastructure provisioning tools like Terraform, CloudFormation, Chef, Puppet, or a healthy appetite to learn.
• Should be fluent with modern Devops concepts.
• Good experience on container platforms like Docker, Kubernetes , ECS etc to containerize infrastructure.
• Exceptional knowledge of VMware virtual systems and cloud infrastructure, in a managed service
• Strong scripting experience; experience with automation tools such as Puppet, Chef, and Ansible

Certifications

• Industry certifications are strongly desired: Red Hat (RHCSA/RHCE), Windows (MCSA / MCSE), and/or Network (CCNA, CCNA Security)

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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