Senior Director, Product Management - Security Forensics - Cloudflare

Available Locations: Austin, TX, San Francisco, CA, London, UK, or Lisbon, Portugal

About the department

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, or pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

About the role

Forensics is vital to all of our security offerings. Securing our customers' applications and networks is core to what we do. As part of this, our users need to be able to rely on high quality data and forensics capabilities to understand what is going on on the wire, both before, after and during an incident. As the Senior Director of Product for Security Forensics, you will be working with a wide range of cross functional teams supporting our largest customers to ensure we have both the tooling and the processes for customers to investigate and detect attacks directly from the Cloudflare dashboard. You will ultimately help define the strategy of our analytics, events, log sampling and search tooling, managing a capable team of product managers and delivering great solutions to help Cloudflare move into the much broader forensics security space.

What you'll do

In this role you will shape the Security Forensics solutions offered by Cloudflare, working closely with the development team, support teams and other functions across Cloudflare, to listen to customer problems and deliver solutions that satisfy customers needs. You will solve problems that have wide impact and significance, shaping the future of security on the Internet.

We operate with very small teams of highly motivated and experienced engineers and product professionals. This candidate will need to be able to understand the technology behind our products to help guide engineering decisions and prioritizations. A suitable candidate will have an exceptional understanding of engineering, customer management, or product, and a deep desire to learn. As this role is a management role, you will also be expected to hire and build a great team, and be able to report progress towards senior leadership and engage at an executive level across the company. 

Examples of desirable skills, knowledge and experience:

• 7+ years of experience in a management position (product) or substantial management experience in cross functional roles/entrepreneurship
• Customer facing experience, with large customer engagement with executive leadership
• The ability to work in a fast-moving and ever-changing environment
• Experience working alongside engineering, design, marketing teams etc. - engaging with senior cross functional leaders
• Exceptional people skills and empathy
• A high degree of attention to detail
• A deep understanding of technical subjects and the internet
• A deep understanding of cyber security topics, specifically in the Security Incident and Event management space
• A kind and generous attitude towards customers and co-workers alike

Responsibilities

You will: 

• Take leadership. You will manage a team of product managers ensuring coverage and accountability for the myriad projects across the organization. 
• Work horizontally. Disparate groups like Engineering, Program Management, Finance, Revenue Operations, Business Intelligence and external vendors
• Span timescales. Short term deliverables like supporting product launches, medium term ones like migrating customers to new and better systems and longer term ones like implementations of net new solutions not available today
• Span domains. You need to simultaneously let other teams rely on the roadmaps you publish while being responsive to the interrupt-driven nature of the business. When shifts do occur, you need to proactively communicate with other teams to maintain trust. 
• Communicate and collaborate. Essential to the success of this program is the ability to listen, learn, synthesize and communicate outwards as well as influence through persuasion.
• Represent Cloudflare. Many of our largest customers want to speak to us about their concerns and our plans in the billing domain. You will spend time learning from them. 
• Provide and demand accountability. You are responsible for the delivery of your commitments and you will hold your peers and subordinates accountable for theirs. 
• This is a self-directed role where you will be expected to own a product suite vision, direction

Compensation

Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $257,000 - $314,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $286,000 - $350,000.
• For Bay Area based hires: Estimated annual salary of $302,000 - $369,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave