Senior Director, Program Development - Flourish Health

About Flourish

Would you like to join a highly motivated team on a mission to dramatically improve the lives of teens struggling with early indicators of serious mental health concerns? 1 in 25 adolescents and young adults will be diagnosed with psychosis-related disorders, mood disorders, major depressive disorders and other related conditions every year. The majority of these families struggle for decades to find stability and a pathway forward that minimizes suffering. Yet, for 5% of these families, the journey is very different—an outcome of stability and lasting recovery. Why? Contrary to popular belief, it is not due to the genetic lottery—it is because they have access to care that works.

Flourish Health (www.flourish.health) is here because it isn’t just our story, but one that affects millions of families; and probably somebody you know too. It is crystal clear that the suffering often associated with serious mental illness is preventable. We are here to ensure that everybody gets the same access we have.

About the Role

We are looking for a psychologist who has worked in an early stage startup. You have experience building clinical programs and are willing to roll up your sleeves. You are bright and orient toward creative problem solving and excellent communication skills. You have the leadership skills to lead the program development team.

The program development team has created a Patient Care Handbook that outlines the roles, responsibilities and workflows of an integrated team. This explains how each carepod consisting of a psychiatrist, therapist, patient guide and family guide work together to serve a shared patient panel. The program development team has also created a Mood & Anxiety Treatment Manual.

You can think at a high level in terms of clinical strategy and own responsibility for multiple different program development initiatives that build off of what has already been created. These will include:

• Mood & Anxiety Treatment Manual: Continuing to develop the content for this manual
• Caregiver Treatment Manual for Externalizing Disorders: A group based manual has been adapted from the defiant teen manual. The groups need to be piloted and care team feedback needs to be gathered to determine what kind of training is needed to scale the approach on the integrated care teams.
• First Episode Psychosis Treatment Manual: Creating this manual from “zero to one” by adapting the publically available IRT manual created by the NAVIGATE trial team for the structure of Flourish’s care team (crediting their work of course).
• Clinical Supervisor Handbook: Conduct a needs assessment with current clinical supervisors, review structure for this manual with your VP, then create this manual from “zero to one” to support the clinical supervisors at Flourish.
• Motivational interviewing company training: Patient touch points initiate through outreach and referrals. Our patient acquisition & growth team along with our patient and family guides have variable levels of clinical training. We need to develop a company wide motivational interviewing training series to help with ambivalent patients, caregivers and families.
• Staff sustainability: working with high acuity teenagers is taxing. We aim to cultivate a sustainable workplace and are looking to create intentional action-oriented protocols for our care team.

Responsibilities

• Program development: conceptualize, plan, and execute clinical programming following the strategic vision set by VP of Program Development
• Implementation: support training and adherence for new programming initiatives
• Stakeholder engagement: collaborate with teammates and cross-functional stakeholders, including clinical care team members, to gather feedback and build consensus
• Quality improvement: monitor adherence and clinical outcomes, identify areas for enhancement, and create iterations
• Change management: support organizational change initiatives related to clinical program development, including workflow redesign, technology product integration and cultural transformation
• Education and training: develop educational curriculum and materials to support clinical team members in enhancing patient care services

Role requirements/ preferences

• PhD or PsyD required
• Professional with 10+ years of relevant experience, including:
  • 10+ years of clinical experience with adolescents and high acuity patients
  • 10+ years of people management experience
  • 4+ years experience in program development creating “zero to one”; ideally, you have created curriculums and built clinical programs before
• Highly collaborative with a deep sense of ownership and accountability; no job too big or too small mindset
• Embodies a growth mindset, is comfortable building things that are changed or iterated on, provides feedback compassionately and receives feedback mindfully
• Proven track record of developing and executing successful clinical programs, with clinical outcomes and clinician adherence
• Ability to reimagine “how things have always been done” - and then communicate and the value proposition and build consensus amongst entrenched interests
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities
• Commitment to patient safety and delivering high-quality care

The Right Person

The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions. If that resonates, we encourage you to apply, whether you check all the boxes or not. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals.

In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.

Job Type: Full-Time

Work location: Remote

Salary: $126,000-$139,000

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) matching
• Paid Time off

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States