Senior Director, Project Based Housing at The People Concern

Title: Senior Director, Project-Based Housing
Reports to: Deputy Chief, Project-Based Housing
Supervises: Case Managers, Program Managers, Support Specialists, etc.
Status: Full-time, Exempt (Salary), Management
Location: The Nest 222 South Hill Street, Suite 700, Los Angeles, CA 90012
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Job Summary:
Under the direction of the Deputy Chief, Project-Based Housing, the Senior Director, Project-Based Housing will provide administrative and clinical leadership to agency-wide staff managing teams working with individuals linked to permanent supportive housing. This includes direct supervision of Director and Assistant Director level staff to ensure high-quality services focused on housing stability and retention are delivered. This also includes ensuring services are outcome and performance driven. The Senior Director, Project-Based Housing will also develop relationships with partner agencies and funders to ensure continued funding and contract compliance.

Essential Duties and Responsibilities:

1. Provide oversight to the supportive service management team connected to housing programs to engage and provide stabilization and retention services to homeless individuals living in Permanent Supportive Housing.
2. Interface with Housing Developers, Landlords, and Property Management companies to secure housing resources.
3. Provide administrative oversight of monthly contract billing, ensure accurate reporting to decrease issues due to errors in CHAMP, and complete reports on time.
4. Monitor and ensure that staff are managing all Cal Aim funding expectations.
5. Provide clinical and administrative supervision to all Director level staff, Assistant Director, and Program Manager level staff when indicated.
6. When appropriate, provide clinical supervision to staff working towards clinical licensure.
7. Lead and facilitate meetings, case conferences, and training of housing department staff.
8. Spearhead assessment process to identify process gaps and create program improvements to ensure continued innovations and enhancements in client care and staff retention.
9. Guide client crisis interventions and triage assessments with staff by responding to medical and mental health crises, including writing LPS 5150 applications when warranted.
10. Provide leadership on mentally ill, homeless, and supportive housing best practice models; generate recommendations for future program development and community leadership in this area.
11. Ensure that leadership staff conduct ongoing file review and client file management for quality assurance and audit preparation.
12. Work with direct reports to ensure that staff are adequately trained and abide by all agency and department policies and procedures.
13. Ensure that all Annual Reviews are completed in a timely manner.
14. Review, alongside your leadership team, reports generated by HMIS and CHAMP, review errors, and discuss action plan to ensure corrections are made in a timely manner.
15. Participate in the agency’s quality assurance program and ensure the implementation of quality improvement activities across supportive housing programs to ensure ongoing quality outcomes.
16. Participate in funding applications and program development as requested, gathering necessary documentation for RFP process when funding opportunities are identified.
17. Partner with other Senior Directors in the department to implement strategic and system enhancements.
18. Act as the Liaison with all Housing Authorities, DHS, DMH, and Brilliant Corners leadership.
19. Develop, update and implement policies and procedures to ensure programmatic systems and structure remains in place.
20. Provide oversight regarding hiring and ensure Diverse and Equitable hiring practices appropriately reflect the diversity of the population served.
21. Work with Directors to ensure that OSHA reports are completed on a monthly basis for all project-based housing sites under your direction.
22. Other duties as assigned.

Qualifications:

1. Masters’ degree in mental health field (Social Work, MFT, or Psychology).
2. Licensed for 2 years and in good standing with California Board of Behavioral Sciences.
3. Extensive experience working with homeless individuals with severe and persistent mental illness and co-occurring disorders.
4. At least 5 years of management/supervisory experience preferred.

Work Environment:

1. On occasion walk or drive to different local sites.
2. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds.
3. Field (may need to travel) and indoor office environment.
4. Will necessitate working in busy and loud environments.
5. Will be exposed to elements like cold, heat, dust, noise, and odor.
6. May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF:

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously learn and improve.
• Acknowledge your own areas of improvement.
• Hear and provide honest, specific, and direct feedback.
• Create an environment where everyone is welcomed, valued, and respected.

Equal Opportunity Employer:
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern:
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.