Senior Director, Revenue Operations (Hybrid) at Broadcast Music, Inc.

POSITION SUMMARY
Supports the Licensing Sales and Customer Relations Teams.  Partners with Sales, Customer Relations, and IT leadership to develop a consistent process, identifying opportunities for optimizing the customer journey and maximizing our revenue generating engine.  

LOCATION
Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority.

FUNCTIONS OF THE JOB

• Requires strong cross-functional partnerships to ensure all identified opportunities for support and enablement are identified and utilized to their full potential.
• Supports timely implementation and success of sales, customer relations, and any Licensing impacting initiatives.
• Assists with the oversight of Licensing’s Salesforce.com enterprise and any supporting systems. including any implementation, expansion, and ongoing adoption is effectively optimized across the department.
• Develops and implements a standardized knowledge management system to ensure processes, approaches, and technologies are universally applied throughout the customer journey.
• Fosters an organizational culture of continuous process improvements.
• Provides strategic advice to Licensing leadership regarding operational efficiency, targeted growth, and capital strategy initiatives.
• Leverages available tools and technology to support the efficacy of the entire Licensing department, recommending tools where gaps exist.
• Establishes and maintains document control systems including standard templates and version tracking for various document types including, system processes and overviews, diagrams, SOP’s, external facing instruction/reference, and various other informative documents.
• Participates in full performance test lifecycle, including writing step-by-step scripts for testing and training.
• Other duties as assigned.
• Regular attendance.
• Supports our BMI Core Values and cultivates a culture of diversity and inclusion.

Supervisory Responsibilities: Directly supervises departmental team member(s). Fulfills all supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employee(s); planning, assigning, and directing work; appraising performance; rewarding and disciplining employee(s); addressing complaints and resolving problems.

POSITION QUALIFICATION REQUIREMENTS

Education: Bachelor’s degree in business, finance, or equivalent required.  
Experience: Minimum five years’ experience in Sales Operations, with at least three of those years in a Sales Operations Leadership role preferred. 

SKILLS AND ABILITIES

• Innovative, strategic problem-solver who can generate workable solutions and resolve issues. 
• Demonstrated success in the analysis, design, and improvement of customer journey processes. 
• Excellent written and oral communication skills, with the ability to effectively translate complex technical information into clear, concise, and user-friendly documentation.
• Strong command of Salesforce.
• Prior contact center knowledge and best practices.
• Proficient use of Microsoft Office suite.
• Team player who brings enthusiasm for managing multiple projects, is proficient at collaboration, and who champions internal initiatives.
• Exemplary planning and organizational skills, recognizing that meeting timelines and managing priorities is critical. 

SALARY RANGE
The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.

What We Give to You:

• Health, dental, and vision insurance
• 401K with employer match
• Flexible spending accounts
• Paid vacation and paid sick/personal time
• 12 paid calendar holidays
• Paid volunteer time off
• Summer hours that offer more time for fun in the sun
• Company paid life insurance
• Up to 12 weeks paid parental leave
• Tuition assistance for qualified team members
• Commuter benefits (New York)
• Amazing and engaging culture
• Employee Resource Groups

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.

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