Senior Director, Technology Client Support - GXO Logistics Corporate Services, Inc.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

As the Senior Director, IT Client Support, you will be responsible end to end for one of the key AMAPAC Divisions. This would include all new sales pursuits, implementations, support & enhancements. You will manage one or more departments/verticals and IT business services focused on the information technology requirements of GXO clients including business development, project and change management, and ongoing client relationship management. You will ensure the execution of client management is consistent with defined and documented GXO policies and you will support the expansion of GXO's business based on current goals and strategies.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Manage entire IT organization for one of the AMAPAC divisions. Including: overall financials, project profitability, new sales & business development, support, incidents, & Work Orders. Leader will also manage talent & performance & drive overall IT delivery.
• Drive understanding of new client, operations & solution needs & assist with building IT solution- feasibility, scope, cost, timeline, etc. to support sales growth.
• Manage all on-going projects & drive cross-functional collaboration to deliver on time, on budget, defect-free.
• Communicate, escalate, manage & problem solve all support related issues including high priority incidents & follow-up root causes & prevention errors.
• Regularly connect with client CIO's & COOs, internal BU Presidents & executives, instill trust, manage relationships & prioritize across IT to drive outcomes.
• Set strategy, priorities & clear expectations within team & hold team accountable to it.
• Analyze business objectives and customer needs; develop, communicate, and implement strategic plans; analyze costs and forecasts, and incorporate into business plans; drive budgeting, forecasting & variance reconciliation process.
• Drive consistency & best practice adherence by promoting good documentation, & knowledge sharing across the team.

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 7 years of experience in IT Project and Program Management experience
• 5 years of experience leading Managers or large teams
• Demonstrated experience in IT delivery, project, and program management, preferably within 3PL environment.
• Implementation and support experience with web-based applications
• Experience with warehouse operational function and process

• 10+ years of IT Project and Program Management experience
• Ability to travel up to 25%
• 5+ years of hands-on experience with supply chain systems integration, WMS, TMS, OMS etc.
• Excellent verbal/written communication, presentation and listening skills.
• Demonstrated expertise in the administration of all areas of IT services activities: business analysis, software development, transaction processing, systems, and user administration.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.