Senior Director, VBC - Clinical Operations West - U.S. Renal Care

The Senior Director of Value‐Based Care -- Clinical Operations leads and supports value‐based care initiatives across U.S. Renal Care (USRC). This position will establish and implement programs that support kidney focused, value‐based care initiatives. In addition, this position will create, develop, and support an interdisciplinary clinical operations team. This work entails program development and implementation, team development, and data‐driven performance improvement.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Responsible for oversight and management of the interdisciplinary team consisting of nurses, dieticians, social workers, and pharmacists. Other roles to be added based on assessment of needs.
• Collaborate with the product team to define and implement optimal workflows to efficiently manage member outreach and engagement.
• Assess for innovation and process improvement opportunities. Define and establish priorities and project manage associated work.
• Drive superior performance in terms of member engagement and impact on total cost of care and quality metrics.
• Help establish metrics and monitor performance of interdisciplinary team.
• Hire interdisciplinary care team and set up optimal organization structure based on member geography and other considerations.
• Develop and implement effective training program for the team.
• Develop and implement effective onboarding and implementation plans for new health plans and customers.
• Help implement the workflows in the Pop health platform.
• Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
• Effectively communicate expectations; accept accountability and hold others accountable for performance.
• Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.
• Promotes and maintains effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked, supporting, counseling and holding employees accountable to work performance expectations.
• Collaborates with team and accountable for recruiting, training, developing, and supervising personnel.

• Regular and reliable attendance is required for the job.