Senior Director, Visa Consulting & Analytics – Community - Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visas network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Consulting Practice within VCA provides consulting and solution services for Visa issuers across the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The Sr. Director will play a leadership role on a team of experienced strategic consulting professionals developing and delivering high impact projects for Visas Community FI Partners. Potential engagements could include market expansion, revenue uplift, segmentation, portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, and optimizing client customer servicing processes.

We are looking for highly motivated, strategic, analytical individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Specific responsibilities include:

• Lead a team of client segment leads (Directors) supporting needs for business development, project delivery, and career progression, helping prioritize initiatives against budget and highest value

• Provide thought-leadership on go-to-market approach to drive sales in collaboration with key business partners, such as sales, Marketing Services, etc. including ownership of campaigns and calendar to drive high-volume sales through AEs

• Provide pipeline reporting and oversight to ensure accurate opportunity management

• Leaning in select engagements to support an apprenticeship model to develop great consulting talent

• Aligning with the Delivery Hub team to ensure close collaboration and successful delivery of scaled solutions

• Partner with Visa Data Science and Solutions teams to develop scaled consulting engagements with the right level of customization for community clients

Key Competencies:

• Substantial problem-solving ability with strategic focus on impacting ROI

• Strong analytical skills, with demonstrated intellectual and analytical rigor and ability to work with large data sets to synthesize key impacts for clients

• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently

• Executive Presence including excellent communication and presentation skills, written and verbal and ability to communicate at all levels within large organizations

• Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization

• Experience in managing teams in execution of projects and career mentorship

• Holds self and others accountable for measurable high quality, timely and effective results. Displays a strong commitment to organizational success

• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities

• Experience in several key issuer business areas, such as portfolio management, marketing, product management, operations, risk management, for both credit and debit cards

• Understanding of card issuers P&L and critical factors in driving profitability

• Ability to influence and negotiate with senior executives

• Prior experience working with Regional and Community banks, credit unions and other financial institutions a plus

• Prior experience working with data analytics capabilities and developing client-facing predictive insights and product direction highly preferred

• Travel: This position requires the incumbent to travel 25%+ domestically

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Canada AODA Statement - Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Basic Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or at least 10
years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD),
or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
• 15 or more years of experience with a Bachelor’s Degree or 12 years of
experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+
years of experience
• Experience working in payments industry or with a financial institution (bank,
credit union, Fintech)
• Previous experience in a management consulting firm
• Excellent communication, story-telling and presentation skills

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 25-50% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 170,000 to 312,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.