Senior Director, XM Emerging Services - Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Xfinity Mobile is one of the fastest growing mobile providers in the country with its Fastest Mobile service and industry leading value proposition. The Senior Director for XM Emerging Services will be responsible for managing and developing the converged connectivity and security product roadmap for Xfinity Mobile. This role will be responsible to launching & scaling our emerging portfolio of connectivity products like “speed boost” and advanced mobile security as well as developing a roadmap of additional “better together” home and mobile services. It will also work closely with our Cable partners and MNO partner to identify key value-added opportunities in product features or network capabilities that can be leveraged to drive growth for Comcast or XM.

Job Description

Core Responsibilities

• Identify and define a 1-3 year XM Product strategy through analytics, benchmarking, trends, regulatory, customer insights, competitive landscape and canvasing the ecosystem and turning the information into an ongoing roadmap that informs Senior Leadership where to invest resources for growth
• Launch and scale the mobile security portfolio of products and services
• Work with Key Partners – Charter and Verizon – develop & manage an aligned roadmap for wholesale platform capabilities
• Work closely with HSD and XM Emerging Product Teams, StratDev, TPX, to bring Converged HSD & XM Technology features to Market
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Minimum Requirements

• Extensive experience and expertise in developing and delivering product strategies - adept at translating customer insights into a Product vision and cascading that vision through Product Management
• Strong experience in Business Development, identifying and working to evaluate 3rd parties in terms of opportunities
• Proven track record of driving innovative consumer services & products within the Wireless and/or Technology industry
• Has superior strategic, analytical, and problem-solving skills, and is capable of clearly communicating a long-term vision across the company and executive stakeholders
• Be comfortable with financial modeling and unstructured analytical data with exceptional business and financial acumen
• Natural collaborator, with excellent communication skills and strong executive presence
• MBA preferred

Additional Requirements

• Strong Understanding of Wireless and Internet Technology
• Experience in launching & managing products and services
• Ability to combine expert level knowledge of mobile industry (including KPIs) with macro-economic factors and technology trends to identify competitive landscape dynamics, create and/or influence internal forecasts, budgeting and projections
• Experience evaluating strategic opportunities
• Established track record in creating senior leadership level presentations that help to define product strategy and align senior executives to deliver a common message

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game–changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +