Senior EDC Representative needed - FlexTG
Mesa, AZ Not Available
About the Job
Description
Position Description
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
Position Summary
Data Collection Specialists make non-sales calls to existing clients with the goal of collecting data about the company and providing excellent customer service.
Essential Functions and Responsibilities
- Ensure FM Audit is accurately reporting customer fleet data
- Onboard new and existing customers to FM Audit
- Troubleshoot customer accounts
- Escalation points for tier 2/3 support requests
- Manage customer relationship and weekly meetings to achieve desired uptime
- Provide continue process improvement for team
- Contribute to and reinforce a positive culture of getting things done
- Collaborate with other department leaders to ensure the best FlexTG customer experience
- Ability to work on tech team projects
Qualifications and Experience
- Intense passion for detailed work and interacting with people
- Ability to communicate technical concepts and procedures to non-technical people
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Basic to intermediate excel spreadsheet experience.
- High School Diploma/GED.
- 1-2 years IT Help Desk experience preferred.
- 1-year customer service call center experience.
- Ability to work autonomously.
- Previous experience working with internal ticketing system preferred (i.e., Zendesk)
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:
- Sit, stand, kneel, walk and reach
- Be able to lift, push, pull and/or move up to 20 pounds
- Hear well enough to communicate with others
- Read a computer screen and written material
- Write, type and use phone system
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Benefits
- Medical / Dental / Vision and 401K
- To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.
Source : FlexTG
