Senior Emergency Communications Engineer - PSI International
Somerset, NJ
About the Job
RCI-MWBE-85825Y0958-7-858-0528A - Senior Emergency Communications Engineer 100% ONSITE - Brooklyn, NY
Requirement Number: RCI-MWBE-85825Y0958-7-858-0528A
Job Title: Senior Emergency Communications Engineer
Client: NYC OTI
Location: 2 MetroTech Center, Brooklyn, NY,11201
Hours: THIS POSITION WILL ALLOW 35.00 - HOURS PER WEEK. PLEASE DO NOT ASSUME THAT OVERTIME WILL BE ALLOWED.
Duration: 12 Months
Job Description:
SCOPE OF SERVICES:
" Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
" Configure and test Emergency Communications network infrastructure.
" Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers.
" Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
" Technical support and oversight for vendor managed ESInet services and systems.
" Technical support for Public Safety Unified Communications systems and services.
" Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
" Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
" Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
" Provide Emergency Communication technology asset management support and oversight.
" Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
" Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
" Perform data and performance analysis associated with communications services.
MANDATORY SKILLS/EXPERIENCE
" At least 12 years of experience working in a data center or in the field supporting related work.
" 8+ years of experience in network support, LAN/WAN troubleshooting.
" 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
" 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
" Substantial knowledge of networking hardware and topologies.
" Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
" Substantial Knowledge of computing systems and hardware.
" Experience with LEC circuits termination and turn-up.
" Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
" Experience with call routing, selective routing, trunking and location-based routing.
" Ability to perform physical work related to the job.
" Ability to follow detailed job documents.
" Must be willing to travel within the NYC region to meet customer SLA's.
" Must be willing to work on-call, after hours and weekends when required.
" Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
DESIRABLE SKILLS/EXPERIENCE:
" Bachelor's degree from an accredited college in computer science or related area of study
" Experience with Emergency Communications infrastructure, systems, applications and related technologies
" Experience with DMS and ACD systems
" Experience with ANI / ALI services and functionality
" Experience with 9-1-1 Call Handling Systems
" Experience with NG9-1-1 ESINET call routing.
" Experience with SMS, RTT, TCC routing, SMS aggregation
" Experience with third-party emergency communication system integrations
" Experience with GIS and location-based identification systems
" Experience with 911 related TDOS and DDOS risk mitigation
Requirement Number: RCI-MWBE-85825Y0958-7-858-0528A
Job Title: Senior Emergency Communications Engineer
Client: NYC OTI
Location: 2 MetroTech Center, Brooklyn, NY,11201
Hours: THIS POSITION WILL ALLOW 35.00 - HOURS PER WEEK. PLEASE DO NOT ASSUME THAT OVERTIME WILL BE ALLOWED.
Duration: 12 Months
Job Description:
SCOPE OF SERVICES:
" Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
" Configure and test Emergency Communications network infrastructure.
" Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers.
" Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
" Technical support and oversight for vendor managed ESInet services and systems.
" Technical support for Public Safety Unified Communications systems and services.
" Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
" Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
" Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
" Provide Emergency Communication technology asset management support and oversight.
" Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
" Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
" Perform data and performance analysis associated with communications services.
MANDATORY SKILLS/EXPERIENCE
" At least 12 years of experience working in a data center or in the field supporting related work.
" 8+ years of experience in network support, LAN/WAN troubleshooting.
" 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
" 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
" Substantial knowledge of networking hardware and topologies.
" Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
" Substantial Knowledge of computing systems and hardware.
" Experience with LEC circuits termination and turn-up.
" Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
" Experience with call routing, selective routing, trunking and location-based routing.
" Ability to perform physical work related to the job.
" Ability to follow detailed job documents.
" Must be willing to travel within the NYC region to meet customer SLA's.
" Must be willing to work on-call, after hours and weekends when required.
" Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
DESIRABLE SKILLS/EXPERIENCE:
" Bachelor's degree from an accredited college in computer science or related area of study
" Experience with Emergency Communications infrastructure, systems, applications and related technologies
" Experience with DMS and ACD systems
" Experience with ANI / ALI services and functionality
" Experience with 9-1-1 Call Handling Systems
" Experience with NG9-1-1 ESINET call routing.
" Experience with SMS, RTT, TCC routing, SMS aggregation
" Experience with third-party emergency communication system integrations
" Experience with GIS and location-based identification systems
" Experience with 911 related TDOS and DDOS risk mitigation
Source : PSI International
