Senior End User Computing Support Engineer - Randstad USA
Alexandria, VA 22314
About the Job
This is a 100% onsite position in Alexandria, and the work schedule is 25 hours per week. 9am-2pm on Tuesday-Friday and 8am-1pm on Sundays. You'd have Saturdays and Mondays off.
We are seeking a highly skilled Senior End User Computing (EUC) Support Engineer with a technical background in managing and troubleshooting enterprise desktops at scale. Will work 25 hours per week including weekends. In this role, you will be responsible for providing both reactive and proactive support for end-user devices, including desktops, laptops, and conferencing/telephony devices like digital displays, VoIP/Desk Phones, webcams, and other audio/video devices. You'll ensure the smooth configuration and deployment of systems, handle troubleshooting, and collaborate with cross-functional teams to resolve complex technical issues.
Skills and Qualifications:
- 3-5 years of experience managing enterprise desktops (1000+ clients).
- Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, webcams, and other audio/video devices.
- Proficiency with Microsoft Endpoint Manager (Intune/ConnectWise RMM).
- Understanding of desktop configuration policies, Windows OS administration, and end-user break/fix support.
- Familiarity with Azure AD, Active Directory, GPO, and DNS.
- Experience with imaging laptops and basic networking concepts.
- Knowledge of Change, Problem, Incident, and Configuration Management.
- Experience with help desk systems and remote access desktop programs.
- Communication, time-management, and problem-solving skills.
- Bachelor's degree or equivalent combination of education and experience.
- Relevant certifications in computer languages/software are a plus.
location: Alexandria, Virginia
job type: Contract
salary: $30 - 34 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Provide onsite physical hands & feet technical support.
- Resolve incidents and problems associated with EUC devices.
- Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
- Set up new hire devices, and desk - desktops/laptops and install any needed applications per the user onboarding request.
- Install, upgrade, and repair end user equipment (desktops, laptops, monitors, and associated peripherals)
- Deploying, Installing, and configuring software via Intune on client devices.
- Provide software break/fix services and replacement of non-warranty assets for end users.
- Configure and support end users on mobile computing platforms.
- Provide onsite hardware support for general troubleshooting and problems for end-user computing technologies.
- Provide basic/SOP-based support for problems pertaining to end-user device applications like MS Office, MS Teams, SharePoint, Adobe and end-user applications.
- Provide walk-up/tech support at the company-specified locations for quick assistance and resolution.
- Utilize ConnectWise Manage system to track and report on end-user issues and requests.
- Coordinate with other technical/non-technical teams (onsite or remote) as needed to resolve the end user issues/requests.
- Support Authorized Users in connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Create, change, and remove printer configurations and queues based on requests.
- Coordinating with vendors for in-warranty equipment failures.
- Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, webcams, and other audio/video devices.
- Manage and support a large-scale enterprise desktop environment (1000+ clients).
- Create and maintain Intune Policies, deployment scripts, and configuration policies.
- Administer Windows operating systems, troubleshoot browser technologies (Internet Explorer,
