Senior Engineer, Application Engineering - Intercontinental Exchange Holdings, Inc.

Job Purpose

At ICE, we never rest. We are on a mission as a team.  We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities.  Our start-up roots keep us nimble, flexible, and moving fast.  We take ownership and make decisions. We all work for one company and work together to drive growth across the business.  We engage in robust debates to find the best path, and then we move forward as one team.  We take pride in what we do, acting with integrity and passion, so that our customers can perform better.  We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders.   Every day we work toward transforming global markets. 

The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator, Axway), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau). The Senior Systems Engineer is responsible for creating and maintaining availability and high-performance in mixed UNIX and Windows development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse.

Responsibilities

• Design, plan and implementation of integrated solutions
• Tune systems for maximum available performance
• Respond to and assist in production operations in a 24/7 environment
• Troubleshoot and resolve issues both proactively and as discovered
• Application support and administration for SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, Tableau, and other applications
• Manage application configurations, patch Levels and Evolution Paths
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with developers, operations staff, release engineers, and end-users
• Educate and mentor team members and operations staff
• Participate in a weekly on-call rotation for after-hours support and change events

Knowledge and Experience

• Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
• 5+ years proven experience with third party application support
• Strong initiative to learn and assimilate new software/technologies and improve business processes
• Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)
• Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
• Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
• Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
• Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)
• Top-tier analytics and problem solving
• Ability to work in a fast-paced service-oriented team environment
• Customer focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources

Desired

• Experience in automation tool development and methodologies, like Ansible and Puppet
• Strong understanding of project management, organization, and time management
• Experience with IBM Sterling Integrator and/or MQ
• Experiene with Tableau
• Basic understanding of SQL Database concepts (Oracle, MySQL)
• Experience with LDAP systems

Schedule

This role offers work from home flexibility of 1 day per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status

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