Senior Enterprise Technical Account Manager at First Mile Group

Alloy is where you belong!Alloy solves the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Banks and Fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.  Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here.Why we're hiringThe Technical Account Manager (TAM) is responsible for providing strategic technical guidance and architecting custom solutions for our clients, ensuring that they’re leveraging our products as effectively as possible. This role aims to increase client satisfaction and revenue through retention. You will handle project-based technical post-implementation needs as defined by CSMs, scope out use cases and custom configurations, and offer creative technical solutions supported by bespoke documentation to Alloy clients.What you’ll be doingAs a Senior Technical Account Manager, you will act as a trusted technical resource for client projects once their initial implementation is complete. Partnering with the Client Success Manager, you will help clients use Alloy products to achieve and exceed their goals, implementing new and complex use cases. You are both highly technical and a skilled relationship builder, comfortable with diverse audiences, from explaining best practices to a bank’s compliance team to mapping an API flow on a whiteboard with their product teams. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.Responsibilities:Collaborate with Client Success Managers on technical client projects and use cases, scoping end-to-end solutions for their business and development teams.Conduct technical and architectural overviews of client needs to propose Alloy product solutions.Act as an expert advisor on the data vendors Alloy integrates with.Create and deliver usage audits regularly to support QBR delivery.Help clients integrate Alloy's API and web/mobile SDKs.Support the development of regular client reporting, technical documentation, FAQs, and optimization suggestions.Serve as a liaison between Alloy developer teams and CSS teams.Provide occasional client-facing workshops and webinars to develop understanding of key technical concepts.Who we’re looking forAlloy is looking for a Senior Technical Account Manager with 5-7 years of experience implementing and supporting complex technical products, particularly within the banking sector, and a strong desire to work in a post-implementation, client-facing role.Hands-on, passionate, and creative problem solver with the ability to lead clients to success.Excellent communicator and presenter, able to gain diverse audience confidence and buy-in.Ability to build a deep understanding of client needs and guide them to technical solutions.Proven success in problem-solving with and for clients with varied requirements and technical ability level.Passion for learning new software, tools, and technologies.Experience in fraud & compliance for financial institutions is preferred but not required.Previous software development experience in one or more of the following areas is preferred:REST APIsBackend languages (Node.js preferable)SQL (PostgreSQL preferable)Web development (JavaScript, HTML/CSS, React)The following range is based on the scoped level within the organization and only for highly targeted geographies: $134,000 - $182,000We're a lean team, so your impact will be felt immediately and opportunities for growth are abundant at our scaling company. If this all sounds like a good fit for you, why not join us?At Alloy, we strive to attract and retain talent with a total rewards program that is competitive with other organizations of our size and stage. We are committed to ensuring each new team member has what they need to be successful in their role with a balanced range of compensation, equity, perks, and benefits. We actively share our philosophy with employees, with the goal of fostering openness and clarity. Finally, we work to administer our philosophy and drive consistency in order to promote equity and monitor the fairness of outcomes.Benefits and PerksUnlimited PTO and flexible work policyMedical, dental, vision plans with HSA (monthly employer contribution) and FSA options401k with 100% match up to 4% of annual employee compensation Eligible new parents receive 16 weeks of paid parental leave Home office stipend for new employeesLearning & Development annual stipendWell-being benefits include access to OneMedical, Headspace, and moreHow to ApplyApply right here! You've found the application!Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.