Senior Event Manager | Tsongas Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Senior Event Manager position reports directly to the General Manager and will partner heavily with internal/external partners and department heads for Operations, Audio/visual, Finance, Marketing/Sales to ensure all needs for the arena and attached spaces are coordinated with upcoming events. The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

 

This role pays a yearly salary of $60,000 to $65,000.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until December 31, 2024

About the Venue:

The Venue Management Division of Oak View Group has an exciting opening for a Senior Event Manager on the campus of UMass Lowell (UML) for the Tsongas Center, a 7,000 seat multi-purpose arena. The Tsongas Center is one of the premier arenas in the New England region and is home to UML Division I Men’s Ice Hockey, Men’s and Women’s basketball programs, as well as  the Boston Fleet of the PWHL, Massachusetts Pirates Indoor Football team and a variety of events including concerts, family shows, comedy, and other live events. The Tsongas Center serves as a public venue to the community and has been a staple of the region for over 25 years. 

Responsibilities:

• Plan, service and supervise large events
• Plan, direct and evaluate the work of subordinates
• Provide leadership for event personnel including at least 1 Full Time Event Manager position.
• Oversees full time event manager and part time event services, parking and security staff.
• Assist General Manager with oversight of Event Department budget
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish, communicate and maintain effective working relationships with staff, contractors and facility users
• Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
• Complete all duties with a customer service focus through teamwork and dedication to core customer service principles
• Advance and/or assistance in advancing of events/shows
• Completion and/or assistance in the preparation of building to meet the requirements of upcoming events/shows
• Completion and/or assistance with the completion of pre-show event financial estimates
• Completion and/or assistance of post-show event settlements
• Advise lessees on services available form independent contractors for events
• Recruit and train event, parking and security staff and/or work with vendors to do so
• Create work schedules for event, parking and security staff, delegate assignments and review performance and results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff
• Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all events staff for each event
• Create and distribute detailed data sheets prior to every event
• Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
• Coordinate service needs with Food and Beverage department as needed
• Update and manage event costs and revenues and complete Event Financial Estimates and Settlements that are critical to the events success.
• Interact with staff and guests to ensure the highest level of customer service for all those who visit our venues.
• Serve as Manager on Duty as scheduled

Qualifications:

• 5+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
• Strong oral and written communication skills
• Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
• Possession of, or ability to obtain, a current CPR certificate is preferred
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of Operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision and training
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required

 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.