Senior Executive Assistant For Cash Based Physical Therapy Clinic - Alpine Fit Physical Therapy and Nutrition

Patient Care Advisor / Admin Assistant

Alpine Fit, a cash-based, holistic sports medicine physical therapy clinic in Boulder, CO, is looking for a phenomenal Patient Care Advisor to join our team!
 

Ask Yourself:

• Are you tired of the corporate world where you feel like just a number?

• Do you long to be a part of a small team that works together and cares deeply about the relationships they have with customers and the services they provide?

• Are you empathetic, have a strong ability to “read people” and crave attention to detail and organization in your life?

• Do you love the idea of getting to be involved in a company that is heart centered and values connection and quality over high volume? 

• Do you want to make a huge impact in other's lives, helping people get the quality care and time that they deserve when it comes to caring for their health and wellness?

• Do you want to use your outgoing personality to talk to people and make a positive impact on those you work with everyday?

• Do you have a growth mindset and desire to learn and improve, personally and professionally?

• Are you reliable and show up to work ready to make an impact and feel proud about how you have helped others?

If this sounds like YOU, come work for our small company where you will have the chance to feel great about the work you do, have fun doing it, and really make a difference in people's lives. You will look forward to work everyday instead of dreading it!

The Role of the Alpine Fit Care Advisor

The Patient Care Advisor works closely with the Director of Rehab and Clinic Owner of Alpine Fit and has clear and frequent communication with them as well as other members of our therapy and marketing teams. 

Responsibilities & Activities

• Proactively reach out to prospects and leads who have opted in for more information from the website. Ensure new patients understand the process for how out-of-network care works (when applicable). Identify trends or patient issues and initiate corrective action to improve the patient experience in terms of cost transparency. Resolve issues with patient invoices and alleviate confusion around any outstanding billing items. Manage protected health information and follow all HIPAA policies and procedures. Provide feedback and advice on product/technology/process improvements.

• Answer the phone and call back / follow-up with people who inquire about our services with the goal of booking consultation or service appointments with our team of therapists. People often reach out to us through social media, Google and Facebook ads, by filling out the forms on our website, or are referred to us by other providers or clients. This role requires a friendly, understanding and convincing person who is willing to learn our process for follow up. You must be willing and able to hold a lengthy (15-20 minute) conversation with our customers on the phone, ensuring our clients are seen, heard and well cared for.

• You must be able to talk about sensitive subject matter; our clients are looking for help with medical issues and are often in pain, which means we ask questions to find out how their symptoms/pain are impacting their lives.

• Accurately and thoroughly document all communication with prospective and ongoing clients and TAG and update all call outcomes in our CRM, Keap. This requires attention to detail, the ability to follow through with tasks and an organized system so that nothing gets lost.

• Help the owner of the company implement her big-picture ideas and plans by being attentive, detail-oriented and creative in order to allow us to serve our clients even better.

• Be tech-savvy in order to troubleshoot when problems arise within the systems we use to run the business - you don't necessarily need to know the ins and outs of these programs to start, but you must be willing to learn and then search the internet for answers or jump on chat or support calls to ensure we can serve our clients in the best way possible. We use Google Drive, Practice Better, and Keap on a daily basis to track calls, appointments, activities and to generate reports.

• Enjoy being held accountable and responsible for your work and ask questions when you need help or clarification about your job. While the company is not solely focused on money and revenue, it is essential that we track some numbers to ensure you're being successful in the role.

• Onboard new clients by creating welcome packets, mailing out postcards and letters, and putting together small PR/marketing bundles so we can make a positive impression with our customers and community connections.

• Call and offer any current specials to warm leads to boost revenue and help more people get the help they're looking for. You will learn how to track our marketing efforts so that you will know who to reach out to.

• Develop a deep understanding of our products and services in order to leverage them in the lead nurturing process as well as being able to overcome common objections to the cost of our services. Training is provided for this but experience in overcoming objections is preferred!

• Organize and plan the therapist's schedules with accuracy – maximizing efficiency and revenue for the clinic.

• Foster trustworthy and meaningful relationships with our clients, ensuring satisfaction for our customers. Have a great working relationship with the owner of the company and the Director of Rehab as well.

• Maximize our Word of Mouth referrals by asking for Google Reviews, using in-house marketing systems like writing and sending handwritten thank you notes and sharing about our Referral for Reward program to our established clients.

Qualifications

• Completion of work with great attention to detail 
• Excellent customer service skills and the ability to communicate processes and medical information in a way that is easy for patients to understand
• Comfortable in amorphous, fast-paced environments and with constantly evolving responsibilities
• Tech-savvy skills: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
• Being sensitive to patient’s needs, staff needs, and public image/brand
• Bachelor’s degree (required) or equivalent experience
• At least 2 years in the health or medical field in a similar position (experience working in a startup environment is a bonus.

Your Compensation:

The Patient Care Advisor’s role is a part-time position. It is primarily virtual but requires a few hours/week in the office. The clinic is open 7-days/week. Weekend hours are not required, but may be requested.   

This position offers an hourly rate starting at $25/hour with opportunity for growth.

If you are comfortable starting conversations and talking with strangers at length, both in person and on the phone, you could be the person we're looking for.

Being “organized” is a top priority for this role, as well as being reliable, able to multitask, track personal performance and prioritize the day. We value staff who can be counted on, who pay attention to details, who can connect with others and anticipate their unspoken needs, who like to be held accountable for the job they do, and take pride in a job well done.

The right candidate will be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a speciality, high end physical therapy practice and the conversation about money with clients cannot be ignored.

The Alpine Fit Care Advisor assists with all aspects of customer service which includes acquiring and retaining clients, communicating effectively with clients, and working closely with the company owner who is super passionate about what she does and the care provided at Alpine Fit.

About Us:

Alpine Fit was founded in 2016, with a mission to help active adults and athletes get back to the activities they love without surgery, procedures, and pain medication. We have excellent relationships with local gyms and referral partners in Boulder who trust us with their members/clients. We also have incredible word of mouth and a great local reputation (check out our 120 Google reviews).

Our patient population are active individuals who are experiencing some type of pain or discomfort and are motivated to get back to the things they love pain-free. Once patients are pain-free we help them stay pain free with strength and conditioning.

Alpine Fit Physical Therapy is a cash-based physical therapy clinic that offers physical therapy and wellness services. By being out-of-network we can treat the patient as a whole and provide more optimal care for our patients. What this means is we work for the patient and not the insurance companies. 

We believe in being advocates for our patients: we advocate for our patients to be curious about their body and what it can provide for them. Helping them navigate this rehabilitation journey through education, empathy, support, and recommendations based on their individual needs.

We are committed to helping our clients have greater confidence in their bodies and their abilities, who feel empowered to choose what they need for their health and wellness. The owner is looking for the right person to help her make a bigger impact in people's lives, and she wants to make a positive impact in the lives of her employees, too.

https://alpinefitpt.com is our website for you to learn more about who we serve and who we are. We are also active on social media: Facebook and Instagram.

Please take a moment to review our website and/or social platforms; we value candidates who understand what they're applying for and have taken the time to get to know us before applying.

How To Apply:

At Alpine Fit we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our patients.

Please apply if you have experience in a front desk, receptionist or customer service role, preferably in a business-to-consumer environment. We prefer those candidates who have a proven track record for lead nurturing/sales, overcoming objections, working face-to-face with customers and being able to speak confidently on the phone and face-to-face.

To apply, please upload your resume and answer the questions on why you think you’d be a great fit to join our team. We look forward to getting to know you!

It is the policy of Alpine Fit, LLC not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Powered by JazzHR