Senior Experience Expert - BDS Connected Solutions, LLC.

Join the world’s first Meta Retail Store team, where you will bring AR/VR experiences to life with consumers. As a Senior Experience Expert, you are focused on creating the best in-store customer experience through immersive, hands-on demos of AR & VR products and educating customers.  You will be the lead person on all large-scale events and train new hires in collaboration with the Retail Manager. Additionally in this Senior role, you'll conduct QA's on Experience Experts to confirm product knowledge and skill rention and travel to other Bay Area campuses to manage pop-up events. Our ideal candidate is a tech-savvy leader with high attention to detail, exemplary communication skills, and natural problem-solving abilities.

Take a look at our video showcasing Why You Belong at BDS.  Apply today and embark on a new career journey!

$32.69-$34.62/hour pay rate + bonus potential

WHAT WE OFFER

• Weekly pay schedule and early wage access - get paid when you need it!
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Meals provided
• Free client product throughout your employment
• Free on-site parking and electric car charging - Select locations within the Bay area may also have access to a free shuttle, further details TBD.
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

WHAT YOU'LL DO

• Be a subject matter expert! Fully understand the features & benefits of our client’s products including accessories
• Demonstrate AR/VR products to customers and influence how they play, learn & experience the world around them.
• Serve as a customer escalation point for the team on the sales floor when management isn’t present
• Travel to other Bay Area campuses to manage pop-up operations as directed - Menlo Park, Sunnyvale, and Fremont
• Lead & execute large events within the dedicated space by creating immersive experiences with the attendees
• Conduct QA’s on Experience Experts to confirm retention of product knowledge and presentation skills
• Perform day to day operations, including but not limited to; opening & closing procedures & maintain interactive customer displays
• Achieve all goals & key performance indicators; in partnership with the Retail Manager, develop action plans when targets are not met
• Other duties as assigned by management

WHAT YOU'LL BRING

Experience and Education:

• High School Diploma or equivalent
• 2-3 years of customer-facing experience in retail
• 1-2 years in events presentation
• Familiar with AR/VR technology

Skills and Attributes:

• Extremely strong interpersonal communication, soft skills, written, verbal & on camera
• Ability to leverage advanced customer service & industry-related experience to train team members
• Must be results and detail-oriented
• Must be extremely tech-savvy and passionate about technology
• Ability to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Strong problem-solving and conflict resolution skills
• Able to work well both in a team environment
• Must have reliable transportation to get to and from work on time
• Flexible availability; available to work weekends

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employees are required to:

• Regularly talk, sit, stand, walk, & bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 pounds
• Occasionally lift and carry up to 50 pounds
• Continuous hand/eye coordination and fine manipulation

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms, and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with regional offices in New York City, New York; Chicago, Illinois; and Columbus, Ohio. Visit us at www.BDSsolutions.com for more information.