Senior Experience Strategy & Transformation Professional - Humana
Boston, MA
About the Job
Become a part of our caring community and help us put health first
The Senior Experience Strategy & Transformation Professional enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. The Senior Experience Strategy & Transformation Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Hours for this position will be based on EASTERN time, primarily 8am-5pm, with flexibility based on location.
The Senior Experience Strategy & Transformation Professional leads transformations and experience improvement development for an improved healthcare experience that will drive the future vision of the company's core businesses. This position will focus on change management, ensuring business groups are ready for implementation.
Key Responsibilities:
+ Initiative Leadership and Governance - Serve as initiative POC for business leaders and key stakeholders providing through leadership and driving accountability of results
+ Relationship Management - Develop and maintain strong relationships with stakeholders and aligned partners, through regular communication, expectation management, and conflict resolution
+ Pilot / Rollout Strategy and Approach - Gain alignment on the appropriate scope of pilot and rollout, including identifying how to segment user groups and technology to enable iterative learning and quick wins
+ Stakeholder Engagement / Change Management - Identifying and execute on appropriate change management techniques to manage resistance to change
+ User Adoption and Experience Tracking - Measure and track adoption rates and gather feedback to continually improve user experience to ensure successful implementation and rollout
+ Day 1+ Readiness - Ensure readiness for go-live through partnership with support teams providing ongoing support and addressing any post-launch issues
+ Transition Planning / Operationalization - Outline transition plan establishing appropriate support structures is in place to support sustained impact
Use your skills to make an impact
Required Qualifications
+ Minimum 3 years of experience in roles related to business readiness including change management
+ Minimum 1 year of project leadership experience, to include leading large teams/programs
+ Proven track record in leading successful change management initiatives, demonstrating the ability to navigate organizations through complex transformations
+ Demonstrated ability to build and maintain collaborative relationship with stakeholders at various organizational levels
+ Track record of setting and achieving performance metrics and KPIs, with a focus on delivering tangible and measurable results
Preferred Qualifications
+ Management consulting experience
+ Change management certification
+ Experience with AI implementations
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$76,800 - $105,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Senior Experience Strategy & Transformation Professional enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. The Senior Experience Strategy & Transformation Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Hours for this position will be based on EASTERN time, primarily 8am-5pm, with flexibility based on location.
The Senior Experience Strategy & Transformation Professional leads transformations and experience improvement development for an improved healthcare experience that will drive the future vision of the company's core businesses. This position will focus on change management, ensuring business groups are ready for implementation.
Key Responsibilities:
+ Initiative Leadership and Governance - Serve as initiative POC for business leaders and key stakeholders providing through leadership and driving accountability of results
+ Relationship Management - Develop and maintain strong relationships with stakeholders and aligned partners, through regular communication, expectation management, and conflict resolution
+ Pilot / Rollout Strategy and Approach - Gain alignment on the appropriate scope of pilot and rollout, including identifying how to segment user groups and technology to enable iterative learning and quick wins
+ Stakeholder Engagement / Change Management - Identifying and execute on appropriate change management techniques to manage resistance to change
+ User Adoption and Experience Tracking - Measure and track adoption rates and gather feedback to continually improve user experience to ensure successful implementation and rollout
+ Day 1+ Readiness - Ensure readiness for go-live through partnership with support teams providing ongoing support and addressing any post-launch issues
+ Transition Planning / Operationalization - Outline transition plan establishing appropriate support structures is in place to support sustained impact
Use your skills to make an impact
Required Qualifications
+ Minimum 3 years of experience in roles related to business readiness including change management
+ Minimum 1 year of project leadership experience, to include leading large teams/programs
+ Proven track record in leading successful change management initiatives, demonstrating the ability to navigate organizations through complex transformations
+ Demonstrated ability to build and maintain collaborative relationship with stakeholders at various organizational levels
+ Track record of setting and achieving performance metrics and KPIs, with a focus on delivering tangible and measurable results
Preferred Qualifications
+ Management consulting experience
+ Change management certification
+ Experience with AI implementations
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$76,800 - $105,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana
