Senior Finance Manager, FP&A, Customer Outcomes - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

This role is a critical partner to the Strategic Finance team in assisting with a full Services P&L and sales expenses, while providing strategic insights and analysis to help grow and develop the business. This role will have responsibility for forecasting and managing both the topline and margin while serving as a strategic financial advisor to the stakeholders. The successful candidate will combine a deep understanding of financial planning, forecasting, sales finance, and reporting with business and strategic acumen. The key to this role is the financial knowledge and business acumen along with sense of ownership and accountability.

• Own financial planning, forecasting, and reporting for the full P&L
• Lead monthly forecast calls with sales, delivery and regional leadership and participate in readouts to strategic finance team
• Deliver clear communications to strategic finance leadership, including concise presentation of business results, financial drivers, and strategic priorities
• Partner with the strategic finance org to conduct analysis and develop strategic insights that drive business decisions
• Lead annual budget process and support QBRs and long-term strategic planning
• Ensure all monthly and quarterly related reporting requirements and submissions to Business, Finance and Corp FP&A are met in a timely and accurate manner  
• Manage finance analysts, who may be supporting different parts of the customer outcomes finance org
• Be able to support and influence cross functional teams at different management levels

To be successful in this role you have:

• Bachelor’s Degree (MBA preferred)
• 10+ years of diverse finance experience, to include backgrounds in investment banking, private equity, management consulting, Sales Finance or Services Finance.
• Advanced modeling ability and analytical horsepower.  
• Experience in or supporting Tech industry/ SaaS companies (profession services finance experience preferred)
• Proven record of exceptional performance at all professional and educational career stages
• The capacity to develop a clear understanding of the business' needs and translate them into actionable solutions
• Excellent written and verbal communication skills and ability to interact with senior level stakeholders
• Proficiency in Excel and PowerPoint
• High energy and a desire to work in a result-oriented, dynamic fast growth environment
• Willingness and ability to work during periods with high workloads
• Ability to influence through clear presentation and communication of complex data analysis. Ability to recognize and employ appropriate interaction styles and methods to achieve the desired outcome  

FD21

For positions in the Bay Area, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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