Senior Front Desk Receptionist - Closets By Design, Inc

We are looking for a Senior Front Desk Receptionist to provide exceptional customer experience to our customers. A successful candidate will interact with our customers via email, phone, chat or social media. Qualified candidates will have excellent problem-solving skills, be detail-oriented and self-motivated. We are looking for professionals who are enthusiastic about providing excellent customer satisfaction. Position: Training will be M-F 8am-4:30pm, Primary Shift to be determined and every 3rd Saturday 9am- 4:30pm Responsibilities: * Answer calls and emails from customers. * Intake new customer information. * Schedule Designer and Installation appointments. * Open and review e-mail; solve problems; update databases; and verify and process orders and payments. * Follow directions and adhere to guidelines and policies. * Engage in problem solving. * Help customers make decisions. * Help customers with billing and payments issues. * Other administrative duties as needed. Job Type: Full-time Pay: $20.00 - $23.00 per hour Expected hours: 40 per week Benefits: * Employee discount * Paid time off Schedule: * 8 hour shift * Day shift * Monday to Friday * Rotating weekends Experience: * Office: 3 years (Preferred) * Customer relationship management: 3 years (Preferred) Work Location: In person