Senior HRIS Service Delivery Analyst - Sysco

Position Purpose:

The Senior Workday HRIS Analyst supports Sysco’s Workday HR system with the functional expertise of the end-to-end business process, to troubleshoot, manage and maintain the application.  Partners with HR “Centers of Excellence” (COEs) and HR Shared Services to creatively streamline and simplify processes. Partners with Sysco’s Information Technology team to support and coordinate technology projects for HR. Assures actions and deliverables meet or exceed organizational objectives, align with Sysco’s HR strategies, and integrate as appropriate with other HR functions. Supports the broader HR service delivery model with a focus on customer service and assures alignment with HR COEs and other stakeholders such as HR Leaders and HR Business Partners. This role will primarily specialize in Compensation module of Workday .

Primary Responsibilities:

• Partner with Human Resources leadership team and Sysco Technology to drive process improvement initiatives.

• Architect and/or lead project responsibilities with a high-level understanding of Workday methodology and configuration knowledge, and testing scenarios and approach.

• Conduct integrations review with various vendors in the within the Compensation.

• Help drive Workday Compensation testing strategy by defining test scenarios and working with the business and Sysco Technology team to execute them.

• Review, test and assist with the implementation of Workday system upgrades; collaborating with functional and technical staff to coordinate the application of an upgrade or fix and documenting process and results.

• Work with the HR Data team or appropriate HR COE to identify and correct system problems and coordinate with Sysco Technology team to implement resolutions.

• Act as the functional liaison between the HR COE(s) and Sysco Technology and assist with project tasks such as requirements gathering, design validation, end user/system testing, etc.

• Research and address data integrity issues and/or errors (i.e., back-end data, position, and organization management processes). Ensure a high level of data integrity is maintained and transactions are accurate.

• Partner with the HR Data team to design and develop functional reports, dashboards, and metrics. Review and analyze information to drive performance, identify trends, and develop/implement functional improvements, escalating issues and proposed solutions as appropriate.

• Ensure reporting accuracy by reviewing, analyzing, and reconciling relevant data according to established timelines, standards, and procedures.

• Perform audits and validations of Workday transactions. Examine and verify system related data for accuracy and consistency.

• Proactively stay up to date on trends and developments within HR systems and technology, proactively providing ideas and information regarding best practices and trends. Work to enhance the capability of self and team

• Participate in and support cross-functional projects and ensure timely completion of assigned responsibilities within established constraints.

• Maintain all compliance requirements. Analyze and correct errors and ensure proper quality controls are in place to avoid future errors.

• Partner with management in adhering to business objectives and costs by providing data, input, review, analysis, modeling, or other information and support for HR systems.

• Train and assist junior staff in the department with Service Request priority management and development of solutions.

• Perform other duties as assigned

Education:

• Bachelor’s degree or equivalent education/training/experience in Management Information Systems, Human Resources, or related field required.

• Specialization on Workday Compensation

• Broader domain knowledge and/or training in HR processes and functions desirable

Experience:

• 5+ years’ business process and analytical experience preferably in Workday.

• Functional knowledge of the various human resource workstreams (Payroll, Benefits, Compensation, HR data, Talent, Recruiting, etc.), and how they integrate with one another.

• Experience with Microsoft tools and applications required; advanced excel skills preferred.

• Experience delivering and improving Workday to maximize efficiency & deliver quality services.

• Experience working, monitoring, and interacting with third-party vendors.

• Experience and understanding of enabling technologies (e.g., case management, manager self-service) and how they work within a customer service business environment.

• Experience with data analysis, data manipulation, database statistics, statistical research, system study, documentation, and programming.

Technical Skills and Abilities:

• Deep knowledge of Workday Compensation, including upstream and downstream processes.

• Experience with design workshops, defining functional requirements, developing test scenarios, and overseeing testing by end-users.

• Ensures adherence to project schedules and can work effectively with peers to set project and service request priorities

• A sense of urgency in solving customer requests to ensure timely resolution.

• Analytical and problem-solving skills required. Attention to detail a must.

• Excellent verbal and written communication skills.

• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters. 

• Ability to influence others, identify problems, and recommend a course of action.

• Able to process complex information and identify solutions that meet both internal and business partner requirements.

• Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.

• Knowledge of standard business practices and professionalism in a customer service environment are essential.

• Maintains knowledge of trends and developments in HRIS providers, vendors, and technology

• Champion and active contributor of change.