Senior Human Resources Consultant - Community Financial System, Inc.
Syracuse, NY 13204
About the Job
Overview:
WHO IS ONEGROUP?
OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client.
OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, OneGroup is able to provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY.
OneGroup’s company culture sets us apart from the rest. Our core values, what we call “The OneGroup Way” consists of the following:
Knowledge Development - Professional growth but also understanding the company, workflow processes and the right people to get the job done. Adopting a growth mindset in everything we do.
Big Picture – How your individual contributions connect to the bigger things around us that can make a difference to the client. How do you utilize your talents and the attributes of those around you to create a unique solution for the client.
Acknowledgement – Recognize others contributions, appreciate what others do and their strengths.
Transparency – An environment that encourages open communication and feedback.
Bigger Purpose – How do we become more than just an insurance company to our clients? We seek to enhance our client’s businesses, support their mission and understand their challenges.
Responsibilities:JOB SUMMARY:
Reporting to the Director of Human Resources Consulting, the Sr. Human Resources Consultant will deliver comprehensive HR support and solutions to OneGroup insurance brokerage clients. Your primary responsibilities will include client consultations, developing and consulting on employee handbooks, managing employee relations and investigations, and ensuring compliance with federal and regulatory requirements, all while maintaining high standards of customer service. With a goal of supporting client retention, you will provide proactive updates on best practices and regulatory changes. Your work will be highly autonomous and independent, with management support available for collaboration and advisement. Collaboration with other service and sales groups will be integral to the role. Continuous education is encouraged to enhance your professional knowledge and ensure high-quality client support. This role is integral to the Business Services & Solutions unit, providing timely and high-quality services to OneGroup clients.
Essential Duties and Responsibilities:
Client Satisfaction
- Deliver timely and consistent high-quality customer service through written and oral communications, including problem-solving and troubleshooting for clients and members.
Client Help Desk
- Respond to HR Help Desk inquiries from clients within 24 hours.
- Provide client relative tools and materials to support their inquiry.
- Refer and encourage clients to utilize agency offered compliance management systems.
Client Projects
- Create, review, update, and revise employee handbooks for clients.
- Conduct HR compliance and best practice audits for clients.
- Perform tactical and strategic client projects from start to finish in areas of support offered, including compensation benchmarking, training and development and employment practices.
Research & Regulatory
- Conduct research and provide best practice HR information to clients.
- Stay informed about laws and regulations affecting client HR practices and communicate their impact regularly and timely to internal staff and clients.
Marketing Content & Presentations
- Develop and present periodic educational webinars for OneGroup clients and prospects.
- Support department content creation for email and social media marketing materials.
Client Engagement & Development
- Support client engagement efforts including stewardship and service meetings.
- Support client development efforts including RFP responses, presentations and meetings.
Recordkeeping
- Track and enter time supporting billable and non-billable clients in agency management system for invoicing and time reporting.
Education:
- Higher education degree in human resources, management, or a related field, preferred.
Professional Certifications/Licenses:
- PHR or SHRM-CP certification preferred, or willingness to obtain certification.
Experience:
Required
- 5+ years of experience in human resources (e.g. HR Generalist, HR Business Partner, HR Advisor).
Preferred
- 2+ years of experience in a consultant/advisor role.
- Experience supporting employees and management with HR needs.
- Experience applying labor law and employment compliance knowledge.
- Experience applying employment investigations knowledge.
- Experience applying leave of absence knowledge.
Skills, Knowledge & Abilities:
- Intermediate to advanced typing skills.
- Strong written and oral communication skills.
- Excellent organization and planning skills.
- Public speaking and presentation skills.
- Microsoft Office Suite, HRIS and SaaS skills.
- Employee leave of absence programs knowledge.
- Developing and writing employee handbooks, policies, and procedures knowledge.
- Employee relations, conflict management and employment investigations knowledge.
- Ability to apply critical thinking and problem-solving skills for complex employment scenarios.
- Ability to conduct online research and identify credible sources.
- Ability to work independently and resourcefully on projects and tasks.
- Ability to manage multiple priorities and adapt to changing priorities.
- Ability to communicate and work effectively with all levels of client personnel.
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
TRAVEL:
Local travel as needed and requested by clients, periodic overnight travel for client meetings and/or professional development events.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
