Senior Implementation Manager at Atrium

Our client empowers their clients and their employees to thrive through the personalization of employee benefits and data-driven insights. Their innovative benefits technology, actionable insights, and meaningful experiences drive their mission. Currently, they are looking to add a Senior Implementation Manager to their expanding team. This company holds high value for its employees and their contributions, strongly believing in employee development. Everything done is tied to the company values: Courageous, Authentic, Resourceful, and Excellent. Performance is measured by the embodiment of these values and the accomplishment of quarterly goals.

Salary/Hourly Rate:

$85k – $95k

Position Overview:

The Senior Implementation Manager is responsible for assisting the Implementation team in all phases of the client’s benefit implementation process, from sale to delivery. This role is instrumental in ensuring a smooth transition from sales to implementation and from implementation to relationship management. The Senior Implementation Manager will deliver high-quality implementation experiences for multiple clients within specified timelines and defined scopes.

Responsibilities of the Senior Implementation Manager:

• Align with company culture, purpose, and quarterly goals while consistently achieving targets and embodying company values.
• Provide leadership, coaching, and training to Implementation Specialists.
• Configure administration systems according to implementation intake documentation.
• Facilitate the collection of plan setup data and information from client and broker contacts.
• Apply project management best practices to accurately track timelines and implementation tasks throughout the process.
• Partner with clients during implementation, conducting kickoff calls and regular progress reports at key milestones to ensure a healthy relationship and smooth handoff to the assigned Relationship Manager.
• Document information and special processes for each client to ensure comprehensive knowledge transfer to the broader organization.
• Identify opportunities for process improvement and organize recommendations for presentation to the Implementation Manager.
• Facilitate internal communication and rollout of initiatives as approved/assigned.
• Maintain documentation for all processes and make updates promptly.
• Complete special projects during off-cycle implementation times as directed by the Implementation Manager.

Qualifications for the Senior Implementation Manager:

• 3 – 5 years of experience in implementation or a similar role in Third-Party Administration or the healthcare space.
• Current Life and Health license is required.
• Knowledge of the benefits industry, specifically pre-tax benefits and COBRA.
• Ability to manage multiple tasks and responsibilities under time constraints.
• Meticulous attention to detail and strong organizational skills.
• Positive attitude and ability to grasp new concepts quickly.
• Initiative to develop solutions prior to escalating issues and willingness to learn new skills.
• Team player who is receptive to coaching and adaptable to change.
• Exceptional written and verbal communication skills.
• Ability to engage professionally with clients and their partners.
• Demonstrated growth mindset and desire to excel and grow each day.

Education Requirements:

• Bachelor’s degree or equivalent work experience.

Benefits:

• Client-provided benefits available, upon eligibility.