Senior Implementation Specialist - US Canada Technology at Marriott

This critical role is responsible for providing on-site property installation and support services for new openings and conversions, both operational and technical. In this position, you’ll travel extensively to a wide array of brands and cities and be a key contributor to a successful and on-time opening of the hotel.  Must be comfortable to install, configure and troubleshoot technology remotely and assist third party partners. 

CANDIDATE PROFILE 

Experience and Experience

• 3+ years’ Information Technology experience that includes installation or support of hotel infrastructure (servers, LAN/WAN, PMS) and operating systems 
• 1+ years’ experience with hotel property management systems (e.g. Opera PMS) 
• BS/BA degree or equivalent training and experience 
• Ability to travel (~40%); generally within the continental United States
• Must be in commutable range to a major market airport 

 Attributes and Preferred Skills

• User knowledge of Marriott property-based systems
• PMI Certification or ITIL Certification
• Agile/scrum experience
• Experience in leading process development/improvement
• Ability to work independently with minimal supervision
• Experience in leading teams; including problem resolution, negotiation and conflict management skills
• Excellent organizational and communication skills  
• Excellent verbal and written communication skills
• Hotel operations experience 
• Strong interpersonal/relationship management abilities
• Comfort in executing software configuration remotely 

CORE WORK ACTIVITIES 

• Able to travel to provide on-site installation services with short notice (typically 2 days on property)
• Follows the approach for on-site/remote installations; adheres to timelines and schedules for property activities
• Collaborates remotely with cross-functional onsite opening partners to meet technology objectives and deliverables 
• Educates stakeholders on the new property opening and conversion services and support processes
• Validates that Global Technology standards are established/maintained for systems in scope
• Effectively utilizes project resources capital assets, internal services, etc. 
• Adheres to department processes and standards for all openings, driving customer satisfaction, while delivering projects on time. 
• Contributes directly to process improvement of New Property Openings.
• Contributes to project and related training documentation and other relevant materials
• Contributes to the technology installation and operational readiness for high profile opening/acquisition/conversion projects 
• Documents core practices and processes to maximize efficiencies and ensure consistent work cycles that help to engage key constituents.
• Analyze and socializes relevant metrics to influence the PSS openings/conversion objectives and drive process improvement
• Assist in tactical technical tasks related to brand transitions and brand deflags 

Managing Execution

• Manages communications with all key stakeholders throughout the implementation process
• Executes the stage/configure/install server and workstation hardware and software for property-based systems
• Tests property-based systems for full functionality onsite and remotely 
• Identifies training needs/opportunities and manages delivery 
• Coordinates with various internal groups to solve complex business and technical requests

Managing Work, Projects, and Policies 

• Coordinates and implements work and projects as assigned.
• Complies with Federal and State laws applying to procedures.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Manages the flow of questions and directs questions.

Supporting Operations

• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Establishes and maintains complete and up-to-date information to ensure accurate reporting.
• Represents team in resolving situations.
• Maintains and manages inventory and service operations.

Additional Responsibilities 

• Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
• Attends and participates in all relevant meetings.
• Presents ideas, expectations, and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

The salary range for this position is $70,700 to $111,600 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD;  candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, October 22, 2024.
 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.