Senior IT Business Analyst (Kronos) - University Hospitals

A Brief Overview

The position is visible to the hospital’s business service lines and serves as a liaison between IT and those groups.  This position also functions as a team member responsible for providing application(s) configuration support to enhance department’s operational efficiencies/ workflow needs. Duties include:

• This position will support Kronos/Payroll Time & Attendance application.
• Supports major enterprise applications and others as assigned.
• Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Leads needs assessment, software design, implementation, support, and reporting.
• Leads unit and integrated testing of the software to ensure that the design objectives are met.
• Identifies complex testing scenarios, develops test scripts, and validates testing results
• Maintains high degree of understanding of departments’ business processes.
• Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.
• Troubleshoots application issues, without assistance, to resolution.
• Troubleshoots system hardware, as needed.
• Partners with end users to understand workflow and business processes.
• Oversees system security for assigned applications.
• Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
• Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
• Mentors Application Analysts.
• Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.
• Reviews and approves end-user training materials and participates in training efforts. 
• Guides other team members to ensure high documentation standards.
• Leads escalation of issues with appropriate resources.
• Develops policies and procedures in collaboration with the business unit, other team members, and IT management team.
• Independently manages components of application upgrades, testing, troubleshooting, and support efforts.
• Supports/troubleshoots inbound/outbound interfaces as appropriate.
• Creates reports as needed and works problem tickets.
• Evaluates and maintains appropriate system documentation.
• Collaborates with other application and clinical analysts to ensure system integrations.
• Serves as primary customer contact for on and off-hours application support.
• Participates in change management activities to support successful system deployments and enhancements.
• Utilizes and maintains appropriate change control procedures and standards.
• Creates reports, dashboards, and other analytical tools to support customer base.
• Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
• Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
• Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow.
• Performs other duties as assigned.

Education

• High School diploma or equivalent required.
• Bachelor’s degree preferred.

Work Experience

• 3+ years of experience supporting applications required.
• Experience in a healthcare setting is highly desired.
• Excellent written and verbal communication skills are required.
• Ability to work in a team environment is required.
• Ability to function independently in a fast-paced environment required.
• Ability to work with all levels of the organization is required.
• Knowledge of MS Office required.
• Project management experience/skills preferred.
• Business workflow redesign experience a desired.

Experience working with business applications such as:

• Patient Scheduling systems
• Hospital or Physician Revenue Cycle systems
• Data Warehousing
• SQL Server/SSIS
• Enterprise Scanning and workflow management Applications
• Bed Management Applications
• Finance Applications

Knowledge, Skills, & Abilities

·       Knowledge of SQL databases required.

·       Knowledge of LAN, DNS, and networking required.

·       Ability to work with servers and apply software upgrades required.

·       Knowledge of disaster recovery and backup procedures required.

·       Knowledge and experience with HL7 Interfaces required.

·       Knowledge and experience with SQL based applications required.

·       Knowledge of ITIL standards desired.

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%

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