Senior IT Business Systems Analyst (Remote) - Golden Hippo

We're Looking For A: Senior Business Systems Analyst who specializes in NetSuite, Warehouse Management Systems (WMS) and Salesforce. This role requires at least 5 years of hands-on experience with these platforms, emphasizing the ability to measure and manage service levels, such as time to resolution and response. The analyst will also have basic project management skills to prioritize, plan, and implement system changes using a sprint structure. The role involves advanced system analysis, support, integration, and continuous improvement to ensure optimal system performance across the organization.

Location: Remote, Office HQ in Woodland Hills CA

What You'll Be Doing:

• Systems Analysis and Support:
  
  • Conduct advanced analysis and support for NetSuite, WMS, and Salesforce applications, troubleshooting issues and providing resolution on enhancement requests.
  • Ensure seamless integration and optimal performance of these systems across the organization.
  • Proactively collaborate with stakeholders to understand business needs and translate them into technical requirements for  application support developers.
  • Provide hands on administrative or configuration support of Salesforce, NetSuite, and warehousing systems (as needed).
  • Maintain technical design documentation and support knowledge libraries  for Level 1 and Level 2 support playbooks.
• Service Level Management:
  
  • Implement and utilize frameworks to measure service levels, including time to resolution.
  • Analyze service level metrics to identify trends and areas for improvement, and implement corrective actions.
• Project Management:
  
  • Plan, prioritize, and manage system changes and enhancements using a sprint structure.
  • Coordinate with stakeholders to gather requirements, define project scope, and ensure timely delivery of solutions.
  • Maintain project documentation, including timelines, milestones, and status reports.
• User Training and Documentation:
  
  • Develop and deliver training sessions for end-users on new functionalities and best practices.
  • Create and maintain comprehensive documentation for supported applications, including user guides and troubleshooting manuals.
• Continuous Improvement:
  
  • Identify opportunities to enhance application functionality and improve user experience.
  • Stay current with industry trends, best practices, and emerging technologies related to NetSuite, WMS, and Salesforce.

Qualifications (Note: We strongly encourage you to apply even if you don't tick ALL of these boxes.):

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational and documentation skills.
• 5  years of experience in business systems analysis and IT application support with a focus on NetSuite, WMS, and Salesforce.
• Proven ability to measure and report on service levels such as time to resolution and time to response.
• Proficient in troubleshooting and resolving application issues.
• Familiarity with project management tools and methodologies, especially agile and sprint structures.
• Bachelor's degree or a related field, or equivalent work experience (required)
• 7+ years of experience in IT application support (preferred) 
• Bachelor's degree in Information Technology, Computer Science, Business Administration (preferred)
• Preferred Licensure/Certification:
  • NetSuite Certified Administrator
  • Salesforce Administrator Certification
  • Project Management Professional (PMP) or Agile Certified Practitioner (ACP)

Golden Perks & Benefits: 

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We've donated over $6.1 million to date. 
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career. 
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. 
• Professional developmentopportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. 
• Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development. 
• Work towards our collective goals and earn up to 2 extra weeks of pay each month, based on the achievement of KPIs. 
• Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs, where your hard work is not only valued but also acknowledged and rewarded. 
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees. 
• For those coming into our Woodland Hills, CA office, you'll find a fully stocked kitchen and a free on-site gym. 
• Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.

To read more about our Perks & Benefits, click here.

The base salary range is $41.44-$55.29, plus annual & monthly KPI bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. 

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

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