Senior IT Documentation Specialist - Community Choice Financial Family of Brands

Sr. IT Documentation Specialist (IT Technical Writer)

Carrollton, TX

The Sr. IT Documentation Specialist is responsible for supporting the IT department in implementing, maintaining and improving IT governance frameworks, policies, and procedures.  The role ensures that all IT-related activities align with regulatory requirements, industry standards, and best practices.  The IT Technical Writer will also play a key role in managing IT documentation to enhance IT risk, governance and end user experience. 

• Responsible for authoring, proofreading, editing, rewriting, and authenticating complex user manuals and documents in a clear and concise style.
• Supports the development of new documentation and processes as needed for new and existing CCF Information Services initiatives and adherence to accepted standards.
• Improves editorial and visual standards for documents and recommends new designs, layouts, and procedures as needed.
• Contributes to the development and achievement of organizational goals and objectives
• Works with Information Services Leadership to understand, document and elaborate CCF aligned policies, processes, and procedures.
• Defines and documents CCF documentation standards and processes supporting documentation approval, documentation numbering, and a technical documentation library.
• Develops and maintains Information Services documentation library within SharePoint (or another designated tool).
• Identifies ways to improve work processes and improve documentation quality.
• Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and CCF.
• Provides training to appropriate staff in documentation standards and processes including document review/approval processes.
• Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and local laws.

• 6-8 years of experience as a Technical Writer or Business Analyst with a primary focus on developing and supporting documents such as policies, processes, and procedures as well as RACI development.
• Must have excellent verbal and written communication skills and the ability to communicate information to technical and non-technical audiences.
• Must have expertise with MS Office, Lucid charts or other graphical workflow documentation tools.
• Ability to interview SMEs and conduct the research necessary to write and compile accurate content.
• Must be able to lead and complete complex writing and process documentation initiatives with minimal supervision.
• Must be able to instruct and lead others in technical writing and documentation techniques and tasks.
• Must be able to demonstrate expertise with standard business analysis, business process definition and project management concepts and tools.
• Must be able to accurately interpret concepts of varying technical complexity.
• Understanding of relevant applicable laws, regulations, and standards (PCI, NIST, SOX, GLBA).

Our Benefits Include* 

• Uncapped Flexible Paid Time Off  

• A comprehensive new hire training program designed to help set you up for success 

• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development 

• Professional Development and Mentor Programs plus Ongoing Training Resources 

• Multiple coverage levels for Medical, Dental, & Vision 

• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks  

• Traditional 401(k) and Roth 401(k) with Company match 

• Options for Flexible Spending Accounts and Health Savings Accounts 

• Basic and AD&D Life Insurance  

• Optional pet insurance 

• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance  

• Performance-based career advancement 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.  

Our Commitment to Diversity, Inclusion & Belonging 

Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’tjust about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential. 

Our Workplace Awards and Recognition 

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023. 

About Us 

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.  

The information containedherein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemedappropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.  

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.  

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.  

#INDCORP