Senior IT Systems Engineer - ID.me
McLean, VA
About the Job
Company Overview
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visiting sites that have the ID.me button. ID.me's digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.
ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company's "No Identity Left Behind" initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.
ID.me has received numerous awards including Deloitte's 2023 Technology Fast 500, Washington Business Journal's Fastest Growing Companies, Entrepreneur Magazine's 100 Brilliant Companies and Wall Street Journal's Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me's most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.
Role Overview
ID.me is looking for a highly skilled and motivated Senior IT Engineer specializing in Automations & Integrations to join our dynamic IT team. In this pivotal role, you will be responsible for designing, implementing, and maintaining automation workflows and integrations that enhance our operational efficiency and productivity. You will work closely with various departments to understand their process automation needs and develop solutions that seamlessly integrate our various business systems. If you are passionate about leveraging technology to solve complex problems and improve business operations, we would love to hear from you.
Responsibilities
- Design, develop, and implement automation workflows using a variety of tools and languages.
- Lead integration projects to ensure seamless communication between various internal systems, such as CRM, ERP, HRIS, SIEM, Data and custom applications.
- Conduct detailed requirements analysis to understand and anticipate the needs of internal stakeholders for process improvements through automation.
- Maintain and enhance existing automation and integration solutions, ensuring they are scalable, secure, and efficient.
- Collaborate with security to implement automation solutions that comply with company policies and industry standards.
- Troubleshoot and resolve any issues related to automations and integrations, providing high-level technical support as needed.
- Maintain thorough documentation for all implemented processes, ensuring clarity and ease of understanding for both technical and non-technical users.
- Provide ongoing support and maintenance for all deployed automation solutions, ensuring they remain effective, up-to-date, and aligned with the organization's objectives.
- Perform moderate and complex infrastructure and system upgrades .
- Cultivate cross-functional relationships with internal teams.
- Monitor and analyze system performance and provide recommendations for improvement.
- Keep abreast of the latest trends and technologies in automation and integration, recommending innovative solutions to improve business processes.
Qualifications
- Bachelor's Degree in Computer Science, Information Systems, or equivalent experience.
- 5+ years of experience as an IT systems engineer and/or administrator within an enterprise environment.
- Coding skills using scripting languages - Python, Bash, Powershell, or similar languages.
- Mac knowledge preferred but not required.
- Proficiency automating and orchestrating solutions to manual processes.
- Proficiency in popular automation tools and platforms - i.e. Okta Workflows, Workato, Zapier, or related.
- Experience administering SaaS applications in a corporate environment.
- Experience working with version control systems.
- Knowledge of Linux/Unix based systems administration, security and networking technologies a plus.
- Strong analytical and critical thinking abilities to troubleshoot complex issues and devise innovative solutions.
- Ability to articulate technical concepts to non-technical stakeholders, ensuring clarity and alignment in objectives.
- Ability to pay close attention to detail while performing technical tasks.
- Excellent time management, organizational, written, and verbal communication skills.
- Relevant industry certifications in automation or system integration are a plus.
#LI-KC1
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, atid.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.