Senior IT Technician - Commonwealth Financial Network

Overview

If you’re looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs.

We are looking for a customer-centric technician with desk-side support experience and passion to join our technology team. This is a new role in a new location with a limited number of peers as we develop and build a new office location. You may be asked to travel between locations and/or work beyond the standard Monday-Friday schedule/8 AM – 5 PM hours. Because this is a new office, you will most likely need to be on-site more often to start, with future remote work opportunities to come.

Key Responsibilities

Hardware and Asset Management (75%):

• Troubleshooting and resolving hardware and software problems for end-users
• Performing root cause analysis to identify recurring issues and propose long-term solutions
• Installing, configuring, and updating operating systems, software applications, and security patches on end-user devices and servers
• Conducting tests and evaluations on new and existing hardware and software to ensure compatibility and performance
• Providing end-user training and support on new technologies and system functionalities
• Implementing and troubleshooting systems, including hardware and software
• Acting as liaison for the asset management team to ensure all inventory and locations are up to date for any deployed inventory, as well as maintaining ample stock of replacement items
• Providing setup, operation, and technical support of multimedia equipment for audio-visual events
• Acting as “boots on the ground” for any maintenance of PCs, and terminals, including software patching, antivirus updates, etc.

Project Work and Processes (15%):

• Maintaining and updating technical documentation, including system configurations, procedures, and knowledge base articles
• Implementing IT projects and upgrades as required
• Following IT policies and procedures to ensure data security and compliance with industry standards
• Developing and executing test plans to identify bugs, vulnerabilities, and any other issues
• Deploying and setting up new software and systems following organizational policies and standards
• Maintaining accurate system documentation, procedures, and logical and physical diagrams
• Collecting and reviewing system data for troubleshooting purposes as needed
• Coordinate with appropriate management personnel in implementing changes
• Acting in a supporting role on larger project and maintenance efforts, as needed
• Working with minimal supervision/oversight to learn new technologies using self-study materials
• Articulating technical information clearly and simply to customers or other non-technical personnel
• Following ITSM and customer journey processes
• Multi-tasking and working in cross-functional teams
• Taking ownership of minor tasks, problems, or operational efforts

Infrastructure/Systems Engineering (10%):

• Troubleshooting system performance, including servers, network devices, and applications, to ensure optimal operation.
• Assisting with diagnostic tool usage and monitoring software to detect and address system anomalies and performance bottlenecks as needed
• Reporting on system status and potential issues
• Documenting test results and working with developers or vendors to resolve identified problems
• Assisting systems administrators with the maintenance and configuration of network-related hardware/software, including Active Directory and Group Policy management as needed
• Working with systems administrators on special projects and researching new technologies

Core Strengths and Skills

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) preferred
• Minimum of 3 years’ experience in an IT support role, with a solid understanding of computer systems, networks, and troubleshooting methodologies
• Hands-on experience with Microsoft Windows 10 and 11, Microsoft Windows Server 2016 and later, Microsoft 365, macOS, Android and iOS
• Proficiency in installing, configuring, and maintaining software and hardware
• Familiarity with network protocols, server management, and monitoring tools
•  Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Demonstrates a strong commitment to addressing end-user issues with urgency and efficiency
• Prioritizes and resolves technical problems swiftly to minimize downtime and ensure uninterrupted access to critical systems and applications
• Familiarity with network protocols, server management, and monitoring tools
• Knowledge of Active Directory and domain environments
• Knowledge with creating and imaging PCs
• Experience with ServiceNow, SCCM, and Azure are helpful but not required

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? 

Picture Yourself Here 

At Commonwealth, we believe in a better world. We hold ourselves and each other to higher standards. We take care of one another. That’s why we invest in you—we encourage employee growth both in your career and education; we are building out a robust diversity, equity, and inclusion program; we offer incredible health care benefits; and we find plenty of occasions to celebrate. What’s not to love? 

We are always striving to be better, and we are looking for employees who share that same mindset. Better people, better coworkers, better leaders, better creators. Bring your best work and your full self to the table, and we will do the same. Together, we can build a better future for our advisors, their clients, our company, and you. 

About Commonwealth 

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Privately held since 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California and a new office opening soon in greater Cincinnati, Ohio. 

Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, which has earned us 44 Best Place to Work awards.   

The Fine Print 

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.  

Commonwealth is an equal opportunity employer, making intentional efforts to source talent from all backgrounds.   

Min

Max