Senior ITIL Practitioner- ServiceNow Specialist at Confidential company

Hi,

Hope you are doing well?

I am looking for a candidate with experience as Senior ITIL Practitioner- ServiceNow Specialist.

Role: Senior ITIL Practitioner- ServiceNow Specialist

Location: Sacramento, California (Hybrid)

Duration: 2 Years

USC OR GC HOLDERS ONLY

MUST BE ON OUR W2

We are seeking a Senior ITIL Practitioner - ServiceNow Specialist for a 2-year minimum hybrid assignment with our Sacramento, California based client.

Responsibilities Include:
•    Utilize 3 to 5+ years of proven experience as an ITIL practitioner in Infrastructure services or Application Management to drive IT Service Management (ITSM) initiatives within the organization.
•    Configure the ServiceNow platform to meet the specific needs and requirements of the business.
•    Demonstrate extensive knowledge and practical experience across various applications and modules of the ServiceNow platform including Incident, Request, Problem, and Change Management.
•    Develop a strong understanding of configuration management, Configuration Management Database (CMDB), and Service Catalog functionalities.
•    Build and implement complex solutions, including integrations with multiple third-party systems to streamline processes.
•    Implement IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) processes, with a desire to expand expertise into other modules such as IT Business Management (ITBM).
•    Apply solid engineering practices to design and implement IT solutions that align with business objectives.
•    Communicate effectively and present technical solutions to both technical and business stakeholders.
•    Demonstrate a strong understanding of Agile methodologies and ITIL principles, with ITIL certification considered a plus.
•    Collaborate with technical and business stakeholders to support end user requirements and drive continuous improvement initiatives.
•    Possess relevant ServiceNow certification to showcase expertise in the platform.
•    Leverage knowledge and experience working with California state agencies, departments, and Federal and State programs and organizations.
•    Identify structural issues within the organization, recommend improvements, and drive efficiencies in technical infrastructure.
•    Visualize and create high-level models to aid in future analysis and mature business architecture.
•    Develop and implement effective organizational governance structures to ensure alignment with business goals and strategies.

Requirements:
•    Proven 3 to 5+ years of experience as an ITIL practitioner in Infrastructure services or Application Management.
•    Hands-on experience configuring the ServiceNow platform.
•    In-depth knowledge of various ServiceNow applications and modules, particularly Incident, Request, Problem, and Change Management.
•    Familiarity with configuration management, CMDB, and Service Catalog practices.
•    Experience building complex IT solutions with integrations across multiple third-party systems.
•    Proficiency in implementing ITSM, ITAM, and ITOM processes, with additional knowledge in ITBM preferred.
•    Strong understanding of engineering principles and practices.
•    Excellent communication and presentation skills.
•    Familiarity with Agile methodologies and ITIL; ITIL certification is a plus.
•    Ability to work effectively with technical and business stakeholders to meet end user requirements.
•    Relevant ServiceNow certification is desirable.
•    Exposure to California state agencies and Federal and State programs.
•    Ability to identify organizational inefficiencies and drive improvements in technical infrastructure.
•    Proficiency in creating high-level business models and implementing effective organizational governance structures.

• ALWAYS provide your full name-(What is on their Visa), resume, phone number, rate, email address, and location.
• Interviews by phone and Skype
• Remote work is not available. All work must be done on-site in Sacramento, California
• Please provide Visa Status
• An e-Verify report will be required when hired