Senior L3 Infrastructure Operations Manager, SVP (C14) at Citigroup
New Castle, DE 19720
About the Job
About Citi:Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions
Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests
As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company
Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience
We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins
We foster an environment where the best people want to work
We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all
Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride
If you are a problem solver who seeks passion in your work, come join us
We’ll enable growth and progress together.The Role:The Senior L3 Infrastructure Operations Manager is part of the Data Security team that will be responsible for managing L3 support for the Security Infrastructure
The role will oversee the infrastructure projects, security assessments, transition of infrastructure and tools under the global operational model, manage the production problems (i.e
root cause analysis/resolution for system issues, defects, and minor enhancements), and support project transition, operations, and technology
The ideal candidate should be a technical leader with an in-depth background in UNIX, Wintel technologies, and cryptographic products.This role must have a firm grasp of system administration, network protocols, networking issues/solutions, system monitoring, databases, storage, and cryptographic hardware and software
The role may have to act as a member of quick-response, project task-support teams often working under critical deadlines functioning as both a collaborative team member and independently to resolve complex problems as needed.NOTE: Candidates must be willing to work in the New Castle, DE office location on a Hybrid basis to be considered for this position.ResponsibilitiesBuild and manage complex distributed application InfrastructureManage and organize the SME support on all managed applicationsFacilitate Capacity, Performance and Stability reporting and managementLead the initiative to develop/improve scripts and other programs for system monitoring and maintenanceProvide Technical MentoringLead Infrastructure projects and Security assessment for the infrastructure associated the applications in scopeUtilize effective leadership skills to document and perform knowledge transfer to other team membersBe responsible to assess the risk and associated impact of all operational issues and change events, while reacting quickly to appropriately escalate issues to technology management in a timely manner as neededWork closely with the development team to ensure the operational requirements are met during project transitionConsistently maintain the Knowledge Share repository ensuring it remains up to dateEffective interpersonal and communication skills with both technical and non-technical stakeholders Strong analytical skills and attention to detailProven ability to work with high priority global stakeholders within critical timelinesQualifications7+ years' experience in Technology Infrastructure Management in a SME and leadership capacity in one or more areas of Technology Infrastructure2+ years' experience in leadership directly managing teams with most or all of the following technologies Experience with key management and PKI infrastructure, tokenization is a big plusHands-on experience scripting in Unix Shell, Perl, Python, and PowerShellExperience working with Red Hat Enterprise Linux (RHEL) and Microsoft Windows ServerFirm understanding of PKI concepts and standards including but not limited to X.509, CRL, FIPS, various cryptographic algorithmsExperience with hardware security modulesApplication programming experience with PL-SQL, MS SQL & PostgreSQL RDBMS with working knowledge on how to interface with these databases, analyze/write complex queries, stored procedures and SQL scriptsStrong proficiency with OpenSSH with experience of setup and public key authenticationWeb Server experience with IIS, NGINX, Apache HTTP ServerExperience with protocols like TLS, TCP/IP, UDB, OCSP, COM/DCOM/RPC, LDAP, SMB/CIFS/SambaExperience with No SQL databases (Apache Cassandra highly preferred)Understanding of virtualization technologies and various Hypervisors including but not limited to VMware ESXi and guest VMs, LDOMs, LPARs, etc.Experience with various storage types & technologies like JBOD, NAS, SANSolid understanding of key network concepts like DNS, OSI modelExperience using Microsoft Active DirectoryWillingness to work on weekends as neededExperience with Java and VB.NET is a plusEducationBachelor's Degree or equivalent experienceMaster's degree preferredRelevant Certifications are a big plus (e.g., CISSP, CCNA/CCNP, CEH, RedHat, MCSE, etc.)This job description provides a high-level review of the types of work performed
Other job-related duties may be assigned as required.------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Information Security------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New Castle Delaware United States------------------------------------------------------Primary Location Full Time Salary Range:$156,160.00 - $234,240.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
For additional information regarding Citi employee benefits, please visit citibenefits.com
Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Oct 17, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster
View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests
As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company
Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience
We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins
We foster an environment where the best people want to work
We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all
Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride
If you are a problem solver who seeks passion in your work, come join us
We’ll enable growth and progress together.The Role:The Senior L3 Infrastructure Operations Manager is part of the Data Security team that will be responsible for managing L3 support for the Security Infrastructure
The role will oversee the infrastructure projects, security assessments, transition of infrastructure and tools under the global operational model, manage the production problems (i.e
root cause analysis/resolution for system issues, defects, and minor enhancements), and support project transition, operations, and technology
The ideal candidate should be a technical leader with an in-depth background in UNIX, Wintel technologies, and cryptographic products.This role must have a firm grasp of system administration, network protocols, networking issues/solutions, system monitoring, databases, storage, and cryptographic hardware and software
The role may have to act as a member of quick-response, project task-support teams often working under critical deadlines functioning as both a collaborative team member and independently to resolve complex problems as needed.NOTE: Candidates must be willing to work in the New Castle, DE office location on a Hybrid basis to be considered for this position.ResponsibilitiesBuild and manage complex distributed application InfrastructureManage and organize the SME support on all managed applicationsFacilitate Capacity, Performance and Stability reporting and managementLead the initiative to develop/improve scripts and other programs for system monitoring and maintenanceProvide Technical MentoringLead Infrastructure projects and Security assessment for the infrastructure associated the applications in scopeUtilize effective leadership skills to document and perform knowledge transfer to other team membersBe responsible to assess the risk and associated impact of all operational issues and change events, while reacting quickly to appropriately escalate issues to technology management in a timely manner as neededWork closely with the development team to ensure the operational requirements are met during project transitionConsistently maintain the Knowledge Share repository ensuring it remains up to dateEffective interpersonal and communication skills with both technical and non-technical stakeholders Strong analytical skills and attention to detailProven ability to work with high priority global stakeholders within critical timelinesQualifications7+ years' experience in Technology Infrastructure Management in a SME and leadership capacity in one or more areas of Technology Infrastructure2+ years' experience in leadership directly managing teams with most or all of the following technologies Experience with key management and PKI infrastructure, tokenization is a big plusHands-on experience scripting in Unix Shell, Perl, Python, and PowerShellExperience working with Red Hat Enterprise Linux (RHEL) and Microsoft Windows ServerFirm understanding of PKI concepts and standards including but not limited to X.509, CRL, FIPS, various cryptographic algorithmsExperience with hardware security modulesApplication programming experience with PL-SQL, MS SQL & PostgreSQL RDBMS with working knowledge on how to interface with these databases, analyze/write complex queries, stored procedures and SQL scriptsStrong proficiency with OpenSSH with experience of setup and public key authenticationWeb Server experience with IIS, NGINX, Apache HTTP ServerExperience with protocols like TLS, TCP/IP, UDB, OCSP, COM/DCOM/RPC, LDAP, SMB/CIFS/SambaExperience with No SQL databases (Apache Cassandra highly preferred)Understanding of virtualization technologies and various Hypervisors including but not limited to VMware ESXi and guest VMs, LDOMs, LPARs, etc.Experience with various storage types & technologies like JBOD, NAS, SANSolid understanding of key network concepts like DNS, OSI modelExperience using Microsoft Active DirectoryWillingness to work on weekends as neededExperience with Java and VB.NET is a plusEducationBachelor's Degree or equivalent experienceMaster's degree preferredRelevant Certifications are a big plus (e.g., CISSP, CCNA/CCNP, CEH, RedHat, MCSE, etc.)This job description provides a high-level review of the types of work performed
Other job-related duties may be assigned as required.------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Information Security------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New Castle Delaware United States------------------------------------------------------Primary Location Full Time Salary Range:$156,160.00 - $234,240.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
For additional information regarding Citi employee benefits, please visit citibenefits.com
Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Oct 17, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster
View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
