Senior Learning & Knowledge Architect - Erie Insurance

Division or Field Office:

Human Resources Division
Department of Position: Learning & Development Dept
Work from:
Home Office, Erie PA Salary Range:
$76,115.00-$121,586.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Researches, authors, and maintains highly diverse and complex content by translating it into clear, concise, and comprehensive knowledge for the targeted audience. Collaborates with the leader and consultant to define and drive transformational knowledge & learning management strategy, goals, objectives, and initiatives across the enterprise.

• ERIE is looking for a candidate that enjoys collaboration, sharing project ideas, and celebrating project success!
• The Hiring Manager will also consider candidates for Learning & Knowledge Architect II. Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.

Duties and Responsibilities

• Authors, reviews, and publishes complex knowledge asset documents using DITA elements and structured authoring within the content component management system (CCMS) environment from Adobe or equivalent.
• Builds and maintains advanced CCMS concepts including standard and customized XML/HTML/CSS elements, DAM and reuse structures and strategies, and supports/trains knowledge architect team on best practices and standards.
• Builds effective and productive SME and stakeholder relationships to facilitate information flow, determine needs analyses, collaborate on key milestone process and dates, content review processes, implementation, and collaborates with consultant to assess the measurement of knowledge management assets.
• Completes assigned maintenance of knowledge asset documentation and structures according to documented SOPs. Monitors metadata for identified maintenance in partnership with consultant to ensure assets are up to date and meet organization compliance and record retention standards.
• Executes established knowledge management efforts including knowledge retention and transfer, leveraging industry best practices, tooling, and process advancements to implement and support expanded knowledge management initiatives for the enterprise.
• Under limited supervision, develops and maintains learning and knowledge management SOPs. Reviews and maintains the established SOPs for continuous improvement and process optimization.
• Correlates the learning lifecycle to the learner experience and partners with the instructional design team to analyze, determine needs assessment and creates supporting knowledge asset documentation.
• Provides guidance and mentors less experienced peers.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

• Self-Development
• Detail Orientation
• Collaborates
• Cultivates Innovation
• Information Management Skills
• Instills Trust
• Decision Quality
• Job-Specific Knowledge
• Values Diversity
• Nimble Learning
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree in IT, MIS, Business, Technical Writing, English, Education, Instructional Design or related field, plus five years' related experience, or
• Associate's degree in a technical field, plus eight years' related experience, or
• High school diploma, plus ten years' related experience.

Additional Experience

• Expert in structured authoring, Darwin Information Typing Architecture (DITA), Extensible Markup Language (XML), minimalism, word processing, spreadsheet, presentation and content software.

Designations and/or Licenses

• Certified Knowledge Management Specialist (CKM) certification required.

Physical Requirements

• Climbing/accessing heights; Rarely
• Driving; Rarely
• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Occasional (<20>
• Ability to move over 50 lbs using lifting aide equipment; Occasional (<20>
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>

Nearest Major Market: Erie