Senior Loan Processor - Weichert, Realtors

• Reviews newly originated mortgage loan applications for completeness and compliance with State and Federal regulations.
• Processes and prepares a high volume of loans in a timely and accurate manner.
• Identifies and resolves escalated issues immediately, providing excellent customer service.
• May work within an assigned Weichert sales office, providing dedicated processing support to the GSM.
• Rates the quality of newly originated loan applications. Provides results to GSM, Regional Sales Manager and certain members of the Operations Management Team.
• Checks each loan package for customer e-Signature acceptance. Contacts GSM if not.
• Orders ancillary services including appraisals, flood certificates and IRS transcripts.
• Indexes loan documentation utilizing the appropriate place holders in the Encompass system.
• Submits loans that pass the Quality Loan Review process directly to the underwriting department.
• Issues Notice of Incompleteness notification to customers whose application is incomplete.
• Makes mandatory calls to borrowers (i.e., welcome and commitment calls).
• Pipeline manages all assigned loans working within stated timelines reflected in real estate sales contracts, as well as management established turnaround timelines.
• Ensures that all loans are cleared and released to the Closing Department no later than five (5) days prior to scheduled closing.
• Collects, reviews and submits acceptable documentation to the Underwriter in a timely manner. Ensures completeness, accuracy, and legibility of all documentation prior to submission.
• Monitors and/or ensures compliance with Federal and State laws and regulations, in addition to Company policies and procedures.
• Demonstrates a high level of professionalism and integrity in all internal and external interactions with employees and customers.
• Consistently communicates with borrower and GSM via email and telephone to ensure smooth loan processing and that issues are addressed/resolved in a timely manner.
• Ensures that investor requirements are met and warehouse lines are protected.
• Promptly clears investors' exceptions.
• Ensures that data integrity exists with every transaction.
• Clears basic underwriting conditions.
• Trains and provides guidance to less experienced team members, as necessary.
• Performs other duties as assigned.

Education, Certification, and License Requirements

• High school diploma or GED
• Associate's or Bachelor's degree preferred

Experience

• A minimum of five (5) years of conventional, government and state bond correspondent loan processing experience or sales experience preferred
• Previous experience with Encompass loan origination system preferred

Knowledge, Skills, and Abilities

• Thorough understanding of loan processing
• Ability to accurately process a high volume of loans
• Solid understanding of all areas of the mortgage industry
• Solid credit policy familiarity and ability to clear basic underwriting conditions
• Must be proficient and have a full understanding of RESPA regulations and related compliance knowledge preferred
• Ability to work independently within a Weichert sales office, if necessary, showing consistent transparency
• Proficiency in Microsoft Office suite of products
• Demonstrated oral and written communications skills dealing directly with the customer
• Ability to multitask in a fast-paced environment
• Strong analytical and problem solving ability
• Strong attention to detail
• Strong customer service skills
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
• Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)