Senior Machine Learning Engineer II, GenAI Search at Moveworks
MOFFETT FIELD, CA 94035
About the Job
Who We Are Moveworks is the universal AI copilot for search and automation across all your business applications
We give employees one place to go to find information and get support while reducing costs for your business
The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them
It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees. The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminaterepetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team
In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year
We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024! Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.Come join one of the most innovative teams on the planet!What You Will DoWe are looking for a search relevance engineer to work with a team to improve a search based question answering platform
At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding
Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests
You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers
To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions. Craft new ranking features and optimizing existing ones to enhance relevance metricsDevelop algorithm framework to support diversified ranking featuresDesign platform and tooling to enable parallel ranking experimentsDevelop metrics to evaluate ranking performanceWhat You Bring To The TableFirst-hand experience in traditional information retrieval techniques, or machine learning based ranking modelsCapable of deriving insights from query logs analysis and identifying areas of improvement for search qualityBackground in text processing, information retrieval, natural language understanding, or machine learningNice to HaveExperience in GolangCompensation Range: $120,000 - $249,000*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.Moveworks Is An Equal Opportunity Employer*Moveworks is proud to be an equal opportunity employer
We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
We give employees one place to go to find information and get support while reducing costs for your business
The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them
It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees. The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminaterepetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team
In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year
We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024! Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.Come join one of the most innovative teams on the planet!What You Will DoWe are looking for a search relevance engineer to work with a team to improve a search based question answering platform
At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding
Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests
You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers
To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions. Craft new ranking features and optimizing existing ones to enhance relevance metricsDevelop algorithm framework to support diversified ranking featuresDesign platform and tooling to enable parallel ranking experimentsDevelop metrics to evaluate ranking performanceWhat You Bring To The TableFirst-hand experience in traditional information retrieval techniques, or machine learning based ranking modelsCapable of deriving insights from query logs analysis and identifying areas of improvement for search qualityBackground in text processing, information retrieval, natural language understanding, or machine learningNice to HaveExperience in GolangCompensation Range: $120,000 - $249,000*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.Moveworks Is An Equal Opportunity Employer*Moveworks is proud to be an equal opportunity employer
We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
