Senior Manager, Customer Marketing and Advocacy at Trellix
San Jose, CA 95101
About the Job
Job Title:Senior Manager, Customer Marketing and AdvocacyAbout Skyhigh Security:Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security
We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack
Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world
With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you
We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential
From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and
Ensure alignment across marketing, sales, client success, and customer marketing teams.Customer Advisory Board (CAB) : Establish and manage a customer advisory board composed of key customers who can provide insights into product development, marketing strategy and overall customer satisfaction.Lead Integration of Customer Narratives: Incorporate customer stories, testimonials, and visuals into marketing efforts, including the website, social media, product marketing, demand generation, PR, and communications, to ensure a cohesive brand representation.Manage Customer Case Study Lifecycle: Oversee the creation, management, and performance tracking of customer case studies
Lead the production of customer stories and videos across various use cases, industries, regions, and products to support marketing, sales, and account management efforts.Implement Customer Brand Compliance Processes: Establish a thorough process for the approval, documentation, and timely updates of client logos, ensuring consistency with customer brand guidelines and legal standards.Support Customer Retention Efforts: Collaborate with customer success teams to monitor health scores and develop personalized marketing initiatives for customers at risk or churn.What You'll Bring:Experience: 5-7 years in customer marketing, advocacy, or a related field, with a proven track record in managing client relationships and developing impactful customer stories that enhance Skyhigh Security’s brand and market position.Strong Communication Skills: Excellent verbal and written communication abilities to articulate value propositions, negotiate with internal stakeholders, and build strong relationships with customers.Organizational Skills: Proven time management and organizational abilities, with a creative and tenacious approach to advancing multiple projects and ensuring timely client follow-ups.Analytical Mindset: A blend of creativity and analytical skills to derive insights from advocacy activities and translate them into actionable strategies.Technical Proficiency: Familiarity with CRM tools, and digital marketing platforms.Industry Knowledge: Experience in cybersecurity or related technology marketing, with a focus on customer success and advocacy.Base Pay Range: $115,000 - $214,000
Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs
Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.Company Benefits and Perks:We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.Retirement PlansMedical, Dental and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community InvolvementWe're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.SummaryLocation: US, California, San Jose; US, Texas, PlanoType: Full time
We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack
Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world
With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you
We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential
From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and
Twitter@SkyhighSecurity.Role
Overview:Skyhigh security is seeking a dynamic Senior Manager, Customer Marketing and Advocacy.What You'll Do:Launch and Manage a global Customer Advocacy Program: Identify advocates as potential references, maintain a reference tracking system, and engage with them to support various initiativesEnsure alignment across marketing, sales, client success, and customer marketing teams.Customer Advisory Board (CAB) : Establish and manage a customer advisory board composed of key customers who can provide insights into product development, marketing strategy and overall customer satisfaction.Lead Integration of Customer Narratives: Incorporate customer stories, testimonials, and visuals into marketing efforts, including the website, social media, product marketing, demand generation, PR, and communications, to ensure a cohesive brand representation.Manage Customer Case Study Lifecycle: Oversee the creation, management, and performance tracking of customer case studies
Lead the production of customer stories and videos across various use cases, industries, regions, and products to support marketing, sales, and account management efforts.Implement Customer Brand Compliance Processes: Establish a thorough process for the approval, documentation, and timely updates of client logos, ensuring consistency with customer brand guidelines and legal standards.Support Customer Retention Efforts: Collaborate with customer success teams to monitor health scores and develop personalized marketing initiatives for customers at risk or churn.What You'll Bring:Experience: 5-7 years in customer marketing, advocacy, or a related field, with a proven track record in managing client relationships and developing impactful customer stories that enhance Skyhigh Security’s brand and market position.Strong Communication Skills: Excellent verbal and written communication abilities to articulate value propositions, negotiate with internal stakeholders, and build strong relationships with customers.Organizational Skills: Proven time management and organizational abilities, with a creative and tenacious approach to advancing multiple projects and ensuring timely client follow-ups.Analytical Mindset: A blend of creativity and analytical skills to derive insights from advocacy activities and translate them into actionable strategies.Technical Proficiency: Familiarity with CRM tools, and digital marketing platforms.Industry Knowledge: Experience in cybersecurity or related technology marketing, with a focus on customer success and advocacy.Base Pay Range: $115,000 - $214,000
Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs
Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.Company Benefits and Perks:We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.Retirement PlansMedical, Dental and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community InvolvementWe're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.SummaryLocation: US, California, San Jose; US, Texas, PlanoType: Full time
