Senior Manager, Digital Products - Remote Opportunity - KinderCare Education LLC

Description

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.

As Product Manager - Enrollment & Billing, you'll partner with Strategy, Operations, IT, Customer Insights, and fellow PMs to evolve our digital platform for our center directors, staff and families. You'll lead a team of Product Owners, responsible for Center and Site Management platforms and respective parent portals. Collectively, these systems handle our family enrollments, scheduling, billing, and payments. As the leader of the Enrollment & Billing Team, you will help define the strategy and roadmap and guide the delivery of the team's product goals.
Responsibilities:

• Product Strategy and Vision: By cultivating a deep understanding of our customers, partners, technology and business strategy, you will define the product strategy, vision and multi-year roadmap for the Digital Channels team.
• Team Leadership & Delivery: Lead and supervise a team of Product Owners. Ensure that they align their work with the overall product strategy and business goals, and that they are able to deliver on their product commitments. Help the team define and measure their product critical metrics to align feature delivery to business performance.
• Prioritization & Resource Management: Collaborate with your team of Product Owners and across the Product Team to prioritize feature development, guiding them in making data-driven decisions that balance the needs of our customers and partners. Allocate resources effectively toward the right projects to enhance the value created by the team.
• Partner Management & Communication: Facilitate effective communication between Product Owners, Development Teams, and Business Stakeholders to ensure alignment of goals and alignment on priorities.
• Mentoring and Guidance: Provide mentorship and guidance to your team of Product Owners, helping them develop the skills and knowledge needed to excel in their roles.
• Risk Management: Identify and mitigate risks affecting the successful delivery of product commitments. Work proactively with business team members and technical partners to identify areas of risk early and collaboratively develop solutions to mitigate those risks.

Qualifications

Key Desired Skills and Experience

• Bachelor's degree or equivalent experience in technology, engineering, business, or related field
• 4 years in Product Management, with 2 years in a leadership or management role.
• Experience with business systems covering billing, scheduling, and payment processing.
• Ability to effectively manage relationships and partner at all levels, including executives, business leaders, and technical teams.
• Skilled in customer research and market analysis. Able to employ various research methods, both quantitative and qualitative to gain insights into customer needs and behaviors.
• Solid understanding of the product development process and agile methodologies
• Knowledge of digital platform development processes, including requirements gathering, design, development, testing, and deployment.
• Familiarity with Sitecore, Salesforce Sales Cloud, Salesforce Marketing Cloud, or similar platforms.
• Excellent leadership and mentorship skills.
• Exceptional communication and collaboration abilities.
• Ability and appetite to lead and engage diverse and equitable teams

Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and thrive with access to health and wellness programs, unlimited paid time off and discounts for work necessities, such as cell phones.
• ... and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.