Senior Manager, Executive Communications for Global Solutions and Digital GTM - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a strategic communications professional to join our growing global communications team. The ideal candidate will have a strong passion for storytelling and ability to craft compelling, customer-focused narratives and engagement strategies with the goal of building trust, loyalty, and advocacy for ServiceNow and its leaders.  

This role is ideal for a communicator who has a passion for creating compelling, concise content, and who seeks to grow their experience advising top-tier executive leaders. We are looking for someone who skillfully manages competing priorities, is a quick and creative thinker, excels at building relationships, is process oriented, and brings rigorous attention to detail and a sense of urgency to everything they do. The ideal candidate will ensure both internal and external communications are inspiring, emotional, relevant, and deeply connect with target audiences.  

The Global Field Organization is laser-focused on meeting and exceeding the needs of our customers worldwide, working alongside partners and colleagues to bring the best of ServiceNow to their business. This position serves as the strategic communications lead and trusted partner to our SVP of Global Solutions and Digital Go-To-Market in the company’s sales organization, helping deliver on our ambition of annual revenue to $20B+. Working collaboratively and with an integrated team across HR, strategic operations, and other key teams throughout the company, this individual will develop integrated communications and executive visibility programs to inspire multiple audiences to be part of the ServiceNow story. They will partner closely with business leaders and oversee the execution of recommended content, creative, and stakeholder communications.  

Responsibilities: 

• Understand the communications landscape and needs of various audiences, regularly updating and evolving materials to reflect changes to business priorities, supporting narratives, and the external environment.  

• Design and produce executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.  

• Deliver executive-level work products including scripts, speeches, videos, and social media amplification plans.   

• Prepare executives with rehearsals, scripts, storyboards etc., while project managing the overall communications schedules.  

• Plan and support events, including quarterly Town Halls (hybrid, virtual, and in-person) 

• Produce and manage large scale, in-person events including messaging, orchestration, content development, and managing event flow with multiple stakeholder groups. 

• Manage and support change communications across multiple departments and teams. 

• Develop employee experience programs and campaigns that highlight wins, recognize individuals and teams, and promote cultural values and behaviors. 

• Own executive thought leadership for leaders. 

• Establish and design processes to ensure timely execution through final publication and governance of all content.  

• Serve as a resource across the global communications team to ensure message alignment and consistency across all audiences, including customers and partners.  

Qualifications

To be successful in this role you have: 

• 8+ years corporate communications, public relations, or executive communications experience. 

• Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables.  

• Experience building and executing a multi-functional communications strategy. 

• Experience in technology and a desire to work collaboratively with senior leaders, their teams, agency partners, business partners, and vendors. 

• Experience working in a fast-paced, matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders. 

• Business maturity and experience working with senior executives. 

• Ability to manage multiple communication projects simultaneously and drive strong programs, designed to drive measurable goals and business outcomes. 

• Communications experience in global sales organizations a plus. 

• BS/BA degree required; advanced degree preferred.