Senior Manager Infrastructure Security Engineering - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About SSO

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact   

Team

This position reports to the Director, Security Engineering. The Security Engineering team targets building state-of-the-art technology that will help reduce the risk surrounding the sensitive assets of the company with the least impact possible on operations, acts as guidance and facilitator to the security operations teams and helps shifting Security perception from blocker to enabler by building a relationship of trust with the other teams.  

Role  

As the Senior Manager of the Infrastructure Security Engineering team, you will be responsible for the team that implements most comprehensive security solutions, standards, and controls for ServiceNow’s platform across on-prem and to each public cloud installations supporting the security needs of our regulated and non-regulated market environments.  

What you get to do in this role:

• Define vision and drive execution of technical strategies to secure ServiceNow’s production infrastructure 

• Lead and mentor a team of Infrastructure Security Engineers. 

• Drive cross functional execution to build and manage cutting-edge security solutions  

• Provide technical expertise throughout the design, implementation, and delivery of scalable services and infrastructure 

• Bring data to every decision and demand others to do the same 

• Build relationships with other Security Teams and other Engineering Teams to help us to realize company-wide material improvements to our security posture 

In order to be successful in this role, we need someone who has: 

• 10+ years of relevant work experience in Software and Security Engineering including hands-on technical management. 

• Knowledge and experience across multiple security domain areas (Network Security, Server Security, IAM, etc.) in design & architecture 

• Knowledge and experience in software development and software architecture 

• You must be eligible for adjudication to access our US regulated market environments. Permanent residency or citizenship is required. 

• Strong people leadership with a focus on developing talent and a collaborative team atmosphere. 

• Strong problem-solving skills across security and software engineering 

• Strong ability to understand and apply data for diagnostics, acting proactively, and for making the case for new solutions 

• Experience in Agile development practices  

• Working knowledge of compliance and regulatory standards  

• Ability to build trust relationships with external teams. 

#SecurityJobs 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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