Senior Manager, Innnovation at Ryan, LLC
Chicago, IL 60615
About the Job
Why Ryan?Hybrid Work OptionsAward-Winning CultureGenerous Personal Time Off (PTO) Benefits14-Weeks of 100% Paid Leave for New Parents (Adoption Included)Monthly Gym Membership Reimbursement OR Gym Equipment ReimbursementBenefits Eligibility Effective Day One401K with Employer MatchTuition Reimbursement After One Year of ServiceFertility Assistance ProgramFour-Week Company-Paid Sabbatical Eligibility After Five Years of ServiceThe Ryan Innovation Practice Charter works with internal and external customers to identify, support, and accelerate transformative technology solutions that tackle the most pressing challenges and opportunities in the tax domain
Our team members operate with a high level of independence and with low administrative burden so that we can rapidly explore the best ideas from our colleagues and customers
The Innovation team includes cross-functional expertise across technology, data strategy, the tax industry, and client service
Being a part of the Innovation team requires a creative problem solver who is passionate about client service and leveraging technology
Innovation projects are focused on matching problems and opportunities to technology solutions that generate operational efficiencies, create competitive advantage for our service delivery teams, and accelerate Ryan’s goal of being the leading tax technology and services platform for our customers
Members of Ryan’s Innovation team are responsible for the entire ideation lifecycle including identification of problem areas and opportunities, idea management and evaluation, researching and scoping solutions, and assembling and managing the human and technology resources to deliver new solutions
Ryan’s Innovation Team projects include research and development/proof of concept work, building custom non-commercial solutions, and informing the roadmap for commercial software product offerings.The Digital Tax Transformation group within Ryan’s Innovation team works to identify high-value applications for leading-edge technologies to improve and automate processes across tax practice charter
Some of the key technology focus areas of the Digital Tax Transformation team include:Business Process ManagementRobotic Process AutomationIntelligent Document Processing (OCR/ICR)Custom SolutionsUltimately every team member is responsible for achieving Ryan’s Key Results:PeopleClientValueIn addition, the ideal candidate needs to perform the following Ryan Innovation Senior Manager competencies at a successful level.Project ManagementCoordinates resources, timelines, and budgets for the portfolio of innovation ideas and projects to ensure alignment with enterprise strategy and support the ideation lifecycleManages project issues and risks and escalates to the appropriate stakeholders with clarity, timeliness, and professionalismEstablishes and maintains strong relationships across the organization for project execution and deliveryInnovationLeads a team of teams in building, developing, testing, and monitoring technology solutions that are part of the Innovation portfolioDemonstrates ability to document and translate requirements while making connections to business processes, potential risk, and technology solutionsInteracts regularly with customers to understand problem areas of the modern tax departmentWorks with Ryan business units to identify trusted customers for participation in the Innovation lifecycle to generate ideas and solicit feedback on the most promising ideasIdentifies new market spaces where technology and data strategy can benefit Ryan customers or service delivery methods including analysis of trends and market disruptions and searching for emerging technology and new market opportunitiesDomain Application: Applies tax and technology domain expertise with good judgment and impactful communication to contribute value and accomplish desired outcomes for clients and the Firm. Client Advocate: Develops and cultivates meaningful relationships with internal/external clients resulting in client loyalty, satisfaction and continued growth and expansion. Operational Excellence: Runs a high-yield, efficient mode of operation ensuring profitability of work and stewardship of company resources. Plans and prioritizes to ensure successful delivery of high-quality business results on time, every time. Leadership: Demonstrates strong leadership in directing, motivating, and developing self and team members
Sustains motivation and morale while maximizing performance through clear expectations and accountability in any work environment (remote or onsite). Creates an atmosphere of innovation by treating mistakes as learning opportunities. Perseverance and Impact: Exhibits determination, resilience and commitment while staying focused on what is under their control and focusing efforts on what will most positively impact the Firm. EducationBachelor’s degree or master’s degree in business management, tax, computer science, information systems (MIS) and equivalent STEM degrees or equivalent experience.Experience8+ years related experience and/or training; or equivalent combination of education and experience.SkillsMicrosoft Excel and Access, Microsoft Outlook, Microsoft Word, CRM, and internet navigation/research.Experience with one or more database platform is also a strong indicator for success in the role.Experience with one or more Robotics Process Automation platformsExperience with one or more data analytics and/or visualization platformsFunctional knowledge of finances packages such as HRIS, CRM, and ERP systems is strongly preferred.CertificationsPMP Project Management Professional Certification (preferred)CSM Certified ScrumMaster (preferred)PMI-ACP Agile Certified Practitioner (preferred)Six Sigma Green Belt or Black Belt (preferred)Alteryx Certification (preferred)PMI-PBA Professional in Business Analysis (preferred)Six Sigma certification (preferred)CSM Certified ScrumMaster (preferred)PMI-ACP Agile Certified Practitioner (preferred)Valid driver’s license (required)Supervisory Responsibilities This role may include supervisory responsibilities and it is preferred that candidates have 3+ years management and people development experience. The ideal candidate will create a challenging and stimulating environment for the Innovation Lab team, primarily through delivering quality leadership to direct reports and empowering them with the skills, tools, and resources to follow through with their respective projects.Work EnvironmentStandard indoor working environment.Position requires regular interaction with management of the Firm; Interface with external vendors, targets, and clients also necessary.Compensation:For certain California based roles, the base salary hiring range for this position is $164,000.00 - $224,400.00For other California based locations, the base salary hiring range for this position is $150,000.00 - $205,700.00For Colorado based roles, the base salary hiring range for this position is $143,000.00 - $196,350.00For New York based roles, the base salary hiring range for this position is $164,000.00 - $224,400.00For Washington based roles, the base salary hiring range for this position is $150,000.00 - $205,700.00The Company makes offers based on many factors, including qualifications and experience
Certain roles may be eligible for incentive compensation.#DICEEqual Opportunity Employer: disability/veteranSummaryLocation: Dallas; Remote; Atlanta; ChicagoType: Full time
Our team members operate with a high level of independence and with low administrative burden so that we can rapidly explore the best ideas from our colleagues and customers
The Innovation team includes cross-functional expertise across technology, data strategy, the tax industry, and client service
Being a part of the Innovation team requires a creative problem solver who is passionate about client service and leveraging technology
Innovation projects are focused on matching problems and opportunities to technology solutions that generate operational efficiencies, create competitive advantage for our service delivery teams, and accelerate Ryan’s goal of being the leading tax technology and services platform for our customers
Members of Ryan’s Innovation team are responsible for the entire ideation lifecycle including identification of problem areas and opportunities, idea management and evaluation, researching and scoping solutions, and assembling and managing the human and technology resources to deliver new solutions
Ryan’s Innovation Team projects include research and development/proof of concept work, building custom non-commercial solutions, and informing the roadmap for commercial software product offerings.The Digital Tax Transformation group within Ryan’s Innovation team works to identify high-value applications for leading-edge technologies to improve and automate processes across tax practice charter
Some of the key technology focus areas of the Digital Tax Transformation team include:Business Process ManagementRobotic Process AutomationIntelligent Document Processing (OCR/ICR)Custom SolutionsUltimately every team member is responsible for achieving Ryan’s Key Results:PeopleClientValueIn addition, the ideal candidate needs to perform the following Ryan Innovation Senior Manager competencies at a successful level.Project ManagementCoordinates resources, timelines, and budgets for the portfolio of innovation ideas and projects to ensure alignment with enterprise strategy and support the ideation lifecycleManages project issues and risks and escalates to the appropriate stakeholders with clarity, timeliness, and professionalismEstablishes and maintains strong relationships across the organization for project execution and deliveryInnovationLeads a team of teams in building, developing, testing, and monitoring technology solutions that are part of the Innovation portfolioDemonstrates ability to document and translate requirements while making connections to business processes, potential risk, and technology solutionsInteracts regularly with customers to understand problem areas of the modern tax departmentWorks with Ryan business units to identify trusted customers for participation in the Innovation lifecycle to generate ideas and solicit feedback on the most promising ideasIdentifies new market spaces where technology and data strategy can benefit Ryan customers or service delivery methods including analysis of trends and market disruptions and searching for emerging technology and new market opportunitiesDomain Application: Applies tax and technology domain expertise with good judgment and impactful communication to contribute value and accomplish desired outcomes for clients and the Firm. Client Advocate: Develops and cultivates meaningful relationships with internal/external clients resulting in client loyalty, satisfaction and continued growth and expansion. Operational Excellence: Runs a high-yield, efficient mode of operation ensuring profitability of work and stewardship of company resources. Plans and prioritizes to ensure successful delivery of high-quality business results on time, every time. Leadership: Demonstrates strong leadership in directing, motivating, and developing self and team members
Sustains motivation and morale while maximizing performance through clear expectations and accountability in any work environment (remote or onsite). Creates an atmosphere of innovation by treating mistakes as learning opportunities. Perseverance and Impact: Exhibits determination, resilience and commitment while staying focused on what is under their control and focusing efforts on what will most positively impact the Firm. EducationBachelor’s degree or master’s degree in business management, tax, computer science, information systems (MIS) and equivalent STEM degrees or equivalent experience.Experience8+ years related experience and/or training; or equivalent combination of education and experience.SkillsMicrosoft Excel and Access, Microsoft Outlook, Microsoft Word, CRM, and internet navigation/research.Experience with one or more database platform is also a strong indicator for success in the role.Experience with one or more Robotics Process Automation platformsExperience with one or more data analytics and/or visualization platformsFunctional knowledge of finances packages such as HRIS, CRM, and ERP systems is strongly preferred.CertificationsPMP Project Management Professional Certification (preferred)CSM Certified ScrumMaster (preferred)PMI-ACP Agile Certified Practitioner (preferred)Six Sigma Green Belt or Black Belt (preferred)Alteryx Certification (preferred)PMI-PBA Professional in Business Analysis (preferred)Six Sigma certification (preferred)CSM Certified ScrumMaster (preferred)PMI-ACP Agile Certified Practitioner (preferred)Valid driver’s license (required)Supervisory Responsibilities This role may include supervisory responsibilities and it is preferred that candidates have 3+ years management and people development experience. The ideal candidate will create a challenging and stimulating environment for the Innovation Lab team, primarily through delivering quality leadership to direct reports and empowering them with the skills, tools, and resources to follow through with their respective projects.Work EnvironmentStandard indoor working environment.Position requires regular interaction with management of the Firm; Interface with external vendors, targets, and clients also necessary.Compensation:For certain California based roles, the base salary hiring range for this position is $164,000.00 - $224,400.00For other California based locations, the base salary hiring range for this position is $150,000.00 - $205,700.00For Colorado based roles, the base salary hiring range for this position is $143,000.00 - $196,350.00For New York based roles, the base salary hiring range for this position is $164,000.00 - $224,400.00For Washington based roles, the base salary hiring range for this position is $150,000.00 - $205,700.00The Company makes offers based on many factors, including qualifications and experience
Certain roles may be eligible for incentive compensation.#DICEEqual Opportunity Employer: disability/veteranSummaryLocation: Dallas; Remote; Atlanta; ChicagoType: Full time
