Senior Manager, Internal Communications San Francisco - Pager

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

PagerDuty is seeking an experienced Senior Manager of Employee Communications to join our Communications team. As a Senior Manager of Employee Communications, you will lead and scale our employee communications programs, ensuring we effectively inform, engage, and inspire our employees while amplifying employee culture and values through a variety of communications vehicles. This is an exciting opportunity as you will be responsible for strategizing, building, and executing company-wide communications initiatives. You will serve as a key partner to internal C-level client groups, including the CEO, to provide strategic oversight and operational support to craft the internal PagerDuty narrative. The overall story will come to life through internal company events, town halls, emails, Slacks, and videos that will inspire and galvanize employees to action. The ideal candidate will have a strong background in internal communications at a high growth, fast-paced company, and strong leadership skills.

PagerDuty is a flexible, hybrid workplace. This role is expected to come into our San Francisco office once per week.

Key Responsibilities:

• Leadership & Strategy: Lead the development and execution of proactive internal communications initiatives, programs, and events in collaboration with internal teams.
• Company-Wide Communications: Manage all company-wide and manager-specific communications channels, ensuring consistent messaging and alignment with company goals.
• Town Hall & Major Events: Lead the content development and presentation design for our monthly Company Town Hall and other major internal events.
• Employee Experience: Ensure that communications contribute to a positive employee experience where everyone feels included, informed, and connected to our mission.
• Cultural Stewardship: Serve as an ambassador for PagerDuty’s culture, infusing our mission, employer brand, and cultural values into all internal communications and initiatives.
• Company Goals & Milestones: Inform and engage employees about the company's progress toward quarterly and annual goals.

Basic Qualifications:

• 8+ years of proven experience in creating and managing internal communications strategies in a corporate environment.
• 5+ years of leading projects, collaborating across teams, and driving cross-functional outcomes.
• Proven experience leading the development and execution of proactive internal communications initiatives.

Preferred Qualifications:

• Digital Media Expertise: Experience in developing video or digital content is a strong plus.
• Tech Savvy: Familiarity with Google Suite and other communication tools is a plus.
• Creativity & Adaptability: A creative thinker who can develop innovative communication solutions.
• Organization: Highly organized, with the ability to manage multiple projects simultaneously.
• Demonstrated exceptional writing, verbal, and listening skills.

The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.