Senior Manager, IT - BRIM/FICA - Bill to Cash - Brightspeed

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a Senior Manager, IT - BRIM/FICA - Bill to Cash to join our growing team! In this role, you will be responsible for leading and managing the implementation of applications and solutions to support the Payments/CFS processes for Brightspeed. You will have a deep understanding of Payment, Credit, Collections, Disputes and Cash applications processes along with strong experience in SAP BRIM and FICA/FSCM modules. You will be passionate about inspiring and leading teams directly and indirectly reporting to her/him and delivering exceptional user experiences and able to drive innovation through the development of cutting-edge applications.

As a Senior Manager, IT - BRIM/FICA - Bill to Cash, your duties and responsibilities will include:

• Develop, implement and support innovative applications and solutions to support the bill to cash process (Payments, Credit, Collections, Disputes and write-offs) using SAP technologies including SAP BRIM, FICA and FSCM
• Ability to deliver multiple parallel projects across business segments (MM, SMB, EW) in support of rapid product launches
• Collaborate and build influential relationships with Business users, Implementation/Technology partners and Cross functional Teams onshore/offshore to deliver planned business outcomes
• Establish yourself as a techno functional trusted expert providing deep data driven insights all the way up to the C-level
• Plan and manage budget for delivery of new projects and maintenance/run
• Develop and maintain a roadmap for the development of CFS applications and manage the impacts across the enterprise application fabric, cohesively, to meet the company's strategic goals and objectives
• Be hands-on and dig deeper into designs and engage with internal and external team members to solve some of the tough problems as they arise
• Stay up-to-date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve the business outcome
• Manage the entire Agile software development life cycle (SDLC) including development, testing, deployment, and maintenance from Payments/CFS systems perspective
• Manage multiple delivery teams consisting of architects, PMs, developers, testers in a matrix/virtual format for optimal organization and high-quality deliverables
• Ensure operational excellence and be data driven by developing, monitoring and reporting critical KPIs around application health, availability, business metrics (touch-free payments, contact center customer issues related to bill-to-cash, reconciliations, fallouts, issue resolution cycle times, etc.)
• Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls
• Offer strategic guidance and leadership to cross-functional teams in the IT organization that impact or are impacted by Payment/CFS applications
• Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively
• Hire, grow and mentor diverse technical team to build expertise and succession in a 100% remote setting

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s or master’s degree in MIS, MBA, or related field
• At least 10 years of experience in delivering SAP business applications, with at least 5 years in SAP BRIM FICA FSCM modules delivering 3+ implementations
• Hands-on functional configuration and design experience in payments, collections, credit, disputes, and cash processes using SAP BRIM Solution Components such as Contract Accounting (FI-CA), Financial Supply Chain Management (FSCM)
• Strong leadership and people management skills. Over 5 years of experience as a manager and people leader working with executives, director and above across IT and business units
• Exceptional verbal and written communication skills; ability to communicate effectively at all levels of the organization
• Proven track record of hiring, managing, inspiring, and growing/retaining a team of architects/developers/analysts and delivering high-quality software solutions in a 100% remote setting
• Strong experience migrating legacy applications into strategic SAP landscape and retiring legacy applications
• Strong experience in software development life cycle (SDLC) methodologies including Agile
• Strong experience maintaining SAP BRIM Applications and its respective releases in concert with other enterprise applications
• Established skills demonstrating problem-solving, and decision-making abilities
• Ability to effectively prioritize and execute tasks in a high-pressure and high velocity environment
• Ability to embrace change and assist others in accepting and moving forward with new systems and processes. Ability to deal effectively with ambiguity and changing priorities
• Strong active listening skills and the ability to translate needs, concerns, to actions and solutions across functional and stakeholder groups
• Ability to solve difficult problems and deal with a variety of variables without a defined right-answer
• Highly self-motivated, self-directed, and attentive to detail

BONUS POINTS FOR:

• Experience working in the telecommunications industry
• SAP S/4 HANA Finance and/or BRIM certification
• PMP or CSM certification
• Expertise in web and mobile application development, including HTML5, CSS, Java/JavaScript, and React 

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice