Senior Manager IT PMO Governance - City National Bank
Charlotte, NC
About the Job
SENIOR MANAGER IT PMO GOVERNANCE
WHAT IS THE OPPORTUNITY?
The Senior Manager of IT Program Management Office (PMO) Governance defines and manages the governance processes to plan, prioritize, track, and align work efforts across all technology initiatives. The PMO oversees and reports on the technology portfolio to enable effective decision making throughout the organization. The Senior Manager of IT PMO may lead a Team of supervisors and individual contributorsThe PMO Analysis Group owns part and is a key contributor in all major functions of PMO:• Governance function: serve as key contributor for ongoing enhancements to the PMO policies and procedures, and own oversight function that ensures ongoing compliance • Support function: responsible for technology requests/projects in early stages of the lifecycle to ensure alignment with enterprise priorities and transparency; provide training and guidance • Reporting function: ensure accuracy and completeness of reports to fulfill functions and drive transparency with stakeholdersThis is a highly visible position involving regular collaboration with the IT and Business senior leadership teams.
What you will do
+ Manage Technology Project Intake process
+ Ensure project alignment with enterprise priorities
+ Manage coordination of preliminary project and/or program reviews with Business and Technical Stakeholders
+ Oversee and manage quality of the project sizing process
+ Managing regular reviews of the IT project requests backlog
+ Own project related activities and communications until Project Manager is assigned and budget is approved
+ Own control function on the Active Project Portfolio
+ Oversee all budget reviews and approvals
+ Oversee all Project Change Request (PCR) activity
+ Manage key updates to ensure transparency and accuracy of the portfolio
+ Oversee monthly reporting across the portfolio
+ Ensure compliance with program & project reporting requirements, including to regulators as appropriate
+ Manage quality of the reports through definition and implementation of quality controls
+ Provide timely and constructive feedback to the Project Managers
+ Monitor issues identified through resolution
+ Validate the PMO reporting suites prior to publication
+ Own Project Quality Assurance (PQA) review process to ensure compliance with SDLC & PMLC requirements across the portfolio
+ Define the process and manage relevant policies and procedures
+ Complete PQA reviews in accordance with the PMO policies and procedures
+ Provide timely and constructive feedback to the Project Managers
+ Monitor all issues identified through resolution
+ Provide relevant reports to stakeholders in a timely manner
+ Train Technology Project Managers on processes and systems
+ Manage a Team of PMO Analysts and Coordinators to be aligned to Business Divisions and/or Technology Teams
+ Be a thoughtful leader that is effective in recruiting, retaining and growing talent within the PMO Organization
+ Take on projects within PMO Governance Function focused on minimizing risk, implementing best practices that align with Company culture and enabling repeatable and auditable processes through effective Policies and Procedures and through appropriate monitoring practices. Projects may include annual SDLC (Software Development Lifecycle) and PMLC (Project Management Lifecycle) reviews, periodic assessments of template library and process re-engineering initiatives.
+ Take on projects within PMO Reporting Function focused on enabling effective decision making and thoughtful identification of areas for improvement through robust KRI (Key Risk Indicator) and KPI (Key Performance Indicator) metrics. Projects may include introduction or major enhancements of the executive reporting suites, project portfolio views and/or program and project reporting templates.
+ Take on projects within PMO Support Function focused on removing friction from processes. Projects may include process re-engineering initiatives, training methodologies and escalation management.
+ Be a thoughtful and supportive change catalyst in all PMO related activities
+ Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
+ High ability to connect the dots and excellent communication
Must-Have*
+ Bachelor's Degree or equivalent
+ Minimum 12 years’ experience in IT Project Mgmt and/ or Project Management Office
+ Minimum 5 years’ experience in highly regulated industry
+ Minimum 8 years’ experience managing/ supervising small cross functional teams
Skills and Knowledge
+ Advanced degree preferred
+ Adept at communicating the value of a PMO
+ Experience building and/or running a PMO or similar Team
+ Knowledge of financial forecasting and variance reporting
+ Process oriented and possess strong organizational skills
+ Excellent business writing and verbal communication skills
+ Must be business savvy with good diplomacy skills in order to influence and be effective with senior executives
+ Exceptional leadership, coaching and negotiation skills
+ Must have strong knowledge of current project delivery methodologies and enterprise PPM tools
+ Knowledge of audit, risk and OCC regulatory frameworks
Compensation
Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
WHAT IS THE OPPORTUNITY?
The Senior Manager of IT Program Management Office (PMO) Governance defines and manages the governance processes to plan, prioritize, track, and align work efforts across all technology initiatives. The PMO oversees and reports on the technology portfolio to enable effective decision making throughout the organization. The Senior Manager of IT PMO may lead a Team of supervisors and individual contributorsThe PMO Analysis Group owns part and is a key contributor in all major functions of PMO:• Governance function: serve as key contributor for ongoing enhancements to the PMO policies and procedures, and own oversight function that ensures ongoing compliance • Support function: responsible for technology requests/projects in early stages of the lifecycle to ensure alignment with enterprise priorities and transparency; provide training and guidance • Reporting function: ensure accuracy and completeness of reports to fulfill functions and drive transparency with stakeholdersThis is a highly visible position involving regular collaboration with the IT and Business senior leadership teams.
What you will do
+ Manage Technology Project Intake process
+ Ensure project alignment with enterprise priorities
+ Manage coordination of preliminary project and/or program reviews with Business and Technical Stakeholders
+ Oversee and manage quality of the project sizing process
+ Managing regular reviews of the IT project requests backlog
+ Own project related activities and communications until Project Manager is assigned and budget is approved
+ Own control function on the Active Project Portfolio
+ Oversee all budget reviews and approvals
+ Oversee all Project Change Request (PCR) activity
+ Manage key updates to ensure transparency and accuracy of the portfolio
+ Oversee monthly reporting across the portfolio
+ Ensure compliance with program & project reporting requirements, including to regulators as appropriate
+ Manage quality of the reports through definition and implementation of quality controls
+ Provide timely and constructive feedback to the Project Managers
+ Monitor issues identified through resolution
+ Validate the PMO reporting suites prior to publication
+ Own Project Quality Assurance (PQA) review process to ensure compliance with SDLC & PMLC requirements across the portfolio
+ Define the process and manage relevant policies and procedures
+ Complete PQA reviews in accordance with the PMO policies and procedures
+ Provide timely and constructive feedback to the Project Managers
+ Monitor all issues identified through resolution
+ Provide relevant reports to stakeholders in a timely manner
+ Train Technology Project Managers on processes and systems
+ Manage a Team of PMO Analysts and Coordinators to be aligned to Business Divisions and/or Technology Teams
+ Be a thoughtful leader that is effective in recruiting, retaining and growing talent within the PMO Organization
+ Take on projects within PMO Governance Function focused on minimizing risk, implementing best practices that align with Company culture and enabling repeatable and auditable processes through effective Policies and Procedures and through appropriate monitoring practices. Projects may include annual SDLC (Software Development Lifecycle) and PMLC (Project Management Lifecycle) reviews, periodic assessments of template library and process re-engineering initiatives.
+ Take on projects within PMO Reporting Function focused on enabling effective decision making and thoughtful identification of areas for improvement through robust KRI (Key Risk Indicator) and KPI (Key Performance Indicator) metrics. Projects may include introduction or major enhancements of the executive reporting suites, project portfolio views and/or program and project reporting templates.
+ Take on projects within PMO Support Function focused on removing friction from processes. Projects may include process re-engineering initiatives, training methodologies and escalation management.
+ Be a thoughtful and supportive change catalyst in all PMO related activities
+ Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
+ High ability to connect the dots and excellent communication
Must-Have*
+ Bachelor's Degree or equivalent
+ Minimum 12 years’ experience in IT Project Mgmt and/ or Project Management Office
+ Minimum 5 years’ experience in highly regulated industry
+ Minimum 8 years’ experience managing/ supervising small cross functional teams
Skills and Knowledge
+ Advanced degree preferred
+ Adept at communicating the value of a PMO
+ Experience building and/or running a PMO or similar Team
+ Knowledge of financial forecasting and variance reporting
+ Process oriented and possess strong organizational skills
+ Excellent business writing and verbal communication skills
+ Must be business savvy with good diplomacy skills in order to influence and be effective with senior executives
+ Exceptional leadership, coaching and negotiation skills
+ Must have strong knowledge of current project delivery methodologies and enterprise PPM tools
+ Knowledge of audit, risk and OCC regulatory frameworks
Compensation
Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Source : City National Bank
