Senior Manager of Data Analytics - Frontier Communications
Dallas, TX
About the Job
Job Title: Senior Manager of Data Analytics
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
About You
You excel at mining and using data and analytical tools to tell stories that can be used to set business strategy and make decisions. You are an effective communicator, especially adept at conveying complex data in a clear and simple manner. You are a motivated, self-starter who takes initiative to move projects forward and identify new projects to take on. You manage your time effectively to deliver analyses and strategy recommendations in a fast-paced environment.
About Us
We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to transform the way ISPs serve consumers today. 2024 will be a pivotal year for our company, as we transform our service approach, lead the way in fiber technology innovations, and launch an enviable brand and customer experience.
About the Role
You perform quantitative and qualitative analysis with structured and unstructured data sets to identify opportunities and weaknesses in the business. You are responsible for directly sourcing data using languages and tools such as SQL, Python, Alteryx, Excel, and Salesforce, and analyzing that data in ways that support practical decision making and strategy setting. You expertly communicate your findings and recommend strategies to executives and business partners. Additionally, you lead data projects and guide other analysts on the team on best practices.
Responsibilities
- Provide analytical support to optimize subscriber counts, operational processes and costs, and revenue.
- Lead key customer experience & fiber expansion initiatives using quantitative and qualitative data and analytics.
- Manipulate large data sets, navigating a variety of servers, data types and data structures.
- Drive end to end analytical process, from formulation of requirements, data acquisition, analysis, validation, and summarization of relevant results.
What we offer:
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:
- 20 PTO (Paid Time Off) days + 10 paid holidays per year
- Day one medical, dental, vision and prescription drug plan
- 401k match of 50% on 6% of eligible compensation
- Tuition Assistance Program
- Personal & Work Life Balance Resources & Wellness Support Assistance
- Employee Resource Groups
- Same-sex spouse and domestic partner benefits coverage
- 10 weeks of paid parental leave, & a phased return to work program for new parents
- Up to $10k in adoption program assistance
- 3 weeks of paid caregiver leave
Qualifications
- Bachelor's degree in Information Technology, Mathematics, and/or Statistics or equivalent experience required. Advanced degree (MS, MBA) in a business or analytical field OR relevant work experience, with a focus on financial, sales, and marketing analytics preferred.
- 8+ years data and business analytics experience
- Advanced Python, SQL, and Machine Learning experience
- Advance Data Visualization skills, preferably with Power BI
- Experience with statistical modeling and analysis (regression, clustering, ensemble methods)
- Experience with Databricks on AWS
- Advanced Excel skills
- Salesforce Report and Dashboard development, data sourcing, and Einstein
- Ability to solve complex problems creatively, work with minimal supervision, function in a dynamic work environment, and meet aggressive deadlines
- Preferred Skills, but Not Required:
- Alteryx
- Visio
- JavaScript
- Tableau
Source : Frontier Communications
