Senior Manager of Development Systems - Straz Center for the Performing Arts

Be a Star at the Straz Center for the Performing Arts!

The Senior Manager of Development Systems will provide oversight for the development department's daily operations related to fundraising correspondence, gift entry, reporting and analysis, and customer data management. Additionally, this position will provide technology expertise to support the organization's identification, cultivation, and solicitation of existing and prospective donors. This position leads the development team in establishing and maintaining best-practice use of its data system, including setting and upholding standards for customer record management and data hygiene. This position will represent the development team in Straz-wide projects involving our CRM (Tessitura), associated or related technologies, website, business intelligence and data mining, and assist with improving internal processes as well as the external customer experience.

Located in downtown Tampa, the 335,000 square-foot Straz Center, one of the largest performing arts complexes in the country, offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health/dental, vision, etc., discounted downtown parking, food and show discounts, plus a generous 403(b) plan and up to 26 days of PTO/Holidays per year.

Essential Functions:

Development Systems

• Oversee the smooth daily operation of the development department's processes pertaining to gift solicitation, entry and acknowledgement.
• Oversee campaign architecture and data framework within CRM and determine best practices for implementing changes; ensure fundraising results can be measured against efforts.
• Ensure data integrity for donor records.
• Ensure solicitation practices and status as a charitable organization remain in compliance with state or other governing bodies.
• Develop training protocols for development staff's use of our CRM to ensure they have the database skills needed to execute their job functions.

Team and Project Management

• Serve as the key resource on the development team to develop and maintain best-practice use of our CRM.
• Perform regular database troubleshooting and engage in process refinement or improvement.
• Represent development on interdepartmental projects using CRM or related digital technologies, in collaboration with marketing, ticketing, information technology and e-commerce teams.

Reporting and Research

• Oversee the development department's suite of data dashboards and seek continued improvements in reporting as dictated by the business needs of the organization.
• Collect and organize data, and track against key metrics such as performance to goal, renewal rates, new gift acquisition, first-time donors, net growth of donor base, appeal response rate and cost per dollar raised.
• Apply business intelligence, data visualization and data modeling to guide prospect identification and segmentation for gift acquisitions.
• Track industry fundraising trends and benchmark or measure our performance against them.
• Work with I/T to ensure efficient reporting processes are established and maintained in Tessitura.
• Maintain wealth screen data in Tessitura and assist in identifying best prospects for solicitations based on data points.

Supervisory Responsibilities:

• This position supervises activities and evaluates performance of the Manager of Development Systems. The Development Systems Coordinator reports up to this position through the Manager of Development Systems.

Other Responsibilities:

• Remain current on fundraising trends; integrate new methods when appropriate.
• Maintain strong relationships with other departments relating to their use of Tessitura and assists as needed with technical aspects.
• Contribute to overall team effort in planning and development and shares in the decision-making process, implementing and promoting all decisions in a spirit of cooperation.
• Assist in departmental functions and special events and performs other duties when necessary to ensure the overall smooth operation of the department.
• The job description is intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all activities, duties or responsibilities that are required of the employee for their job. Straz Center management reserves the right to amend or change duties, responsibilities, or activities to meet business and organizational needs as necessary at any time, with or without notice.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Proficiency with data visualization tools.
• Strong analytical and problem-solving skills.
• Experience managing a team.
• Able to work collaboratively.
• Excellent written, verbal, and organizational skills.
• Expert proficiency with Microsoft Office suite.

Education and Work Experience:

• Bachelor's Degree or equivalent practical experience.
• 5+ years' experience in data management; preferred direct experience using nonprofit fundraising CRM's (Tessitura, Raiser's Edge, Salesforce or similar).
• 2+ years' experience in project management, with a demonstrated ability to receive and assess input from multiple stakeholders to achieve a mutually beneficial outcome.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job, the employee is regularly required remain in a stationary position and use the telephone and computer. The employee is frequently required to traverse the facility or remain stationary; reach with hands and arms, communicate, and exchange information. The employee is occasionally required to operate office equipment and perform departmental essential functions.
• The nature of this job requires the employee work on-site as a regular work routine.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The noise level in the work environment is usually moderate.

Travel: This position is not expected to require travel.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Please visit our website at www.StrazCenter.org to learn more about the Straz Center.